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Administrative Operations Coordinator

2 months ago

Warren, Ohio, United States SERVPRO of East Mahoning County Full time
Position Overview

The Office Manager plays a crucial role in the efficient operation of our organization. This position is responsible for overseeing various administrative functions and ensuring a high level of customer satisfaction.


Key Benefits
  • 401(k) matching
  • Company gatherings
  • Competitive salary package
  • Dental coverage
  • Complimentary snacks and beverages
  • Health insurance options
  • Paid time off
  • Opportunities for training and development
  • Vision coverage

Primary Responsibilities
  • Assist in the recruitment and onboarding of office staff while ensuring compliance with employment regulations.
  • Manage training initiatives and development plans for the office team.
  • Oversee performance evaluations and feedback processes for office personnel.
  • Ensure effective communication regarding projects with clients and stakeholders.
  • Monitor project status daily, including audits and ongoing work.
  • Collaborate with Sales Estimators and Project Managers to maintain accurate project documentation for financial success.
  • Work alongside other departments as necessary to support overall operations.
  • Assist in drafting scope of work documents and estimating project costs.
  • Prepare and review project reports.
  • Monitor and enhance customer satisfaction levels.
  • Review and submit vendor and subcontractor invoices to the Accounts Payable Department.
  • Provide financial reporting as required.
  • Analyze franchise performance reports for insights.
  • Support office staffing and compensation planning as needed.

Qualifications
  • High school diploma or GED; an Associate or Bachelor's degree is preferred.
  • A minimum of 1 year of management or supervisory experience.
  • At least 3 years of experience in customer service or office administration.
  • Strong written and verbal communication skills.
  • Exceptional organizational and planning abilities with a keen attention to detail.

Physical Requirements

This role is situated in a dynamic office environment. Some filing duties will require the ability to lift files, open filing cabinets, and perform bending or standing as necessary. Candidates must be able to successfully complete a background check in accordance with applicable laws.


Each SERVPRO Franchise operates independently.


Flexible work-from-home options are available.