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Guest Relations Specialist

2 months ago

Denver, Colorado, United States Imperial Restaurant Group, LLC Full time
Job Overview

Position: Host/Hostess

About Us: At Imperial Restaurant Group, LLC, we pride ourselves on delivering exceptional dining experiences. We are currently looking for an enthusiastic and engaging individual to join our team as a Host/Hostess. In this pivotal role, you will be the first point of contact for our guests, ensuring they feel welcomed and valued from the moment they arrive.

Key Responsibilities:

  • Manage incoming calls with professionalism, taking reservations and providing accurate wait times.
  • Oversee reservation management, ensuring optimal seating arrangements and accommodating guest preferences.
  • Process take-out orders efficiently, entering details into the POS system and coordinating with the kitchen staff.
  • Warmly greet and welcome guests, creating a positive and inviting atmosphere.
  • Effectively manage the seating plan, ensuring timely seating while maintaining a pleasant dining environment.
  • Control the flow of guests to prevent overcrowding and ensure a smooth dining experience.
  • Maintain a tidy and organized waiting area for guests.
  • Address customer inquiries and requests in a prompt and courteous manner.
  • Collaborate with team members to deliver outstanding service throughout the restaurant.

Qualifications:

  • Exceptional communication and interpersonal skills, with a strong passion for the hospitality industry.
  • Ability to maintain a friendly and professional demeanor in a fast-paced setting.
  • Strong organizational skills and the capability to manage multiple tasks effectively.
  • Familiarity with POS systems and reservation management software.
  • Meticulous attention to detail and a commitment to providing accurate service.
  • Physical stamina to stand for extended periods and walk long distances.
  • Capability to lift and carry trays weighing up to 50 pounds.

Benefits:

  • Competitive hourly wages with potential for tips.
  • Opportunity to thrive in a vibrant and fast-paced work environment.
  • Chance to contribute to the success of a respected restaurant.
  • Exposure to a diverse clientele and the opportunity to foster relationships within the hospitality sector.
  • Potential for career advancement within our expanding organization.