Guest Relations Ambassador

5 days ago


Denver, Colorado, United States AEG Full time
Job Title: Guest Relations Representative

Join our team as a Guest Relations Representative and be part of the Guest Experience department at Kroenke Sports & Entertainment (KSE). As a Guest Relations Representative, you will play a vital role in providing exceptional service to our guests, ensuring their experience at our venues is memorable and enjoyable.

About the Role:

We are seeking a highly motivated and enthusiastic individual to join our team as a Guest Relations Representative. In this role, you will be responsible for greeting guests, providing assistance, and ensuring their needs are met. You will work closely with our team to create a welcoming and inclusive environment for all guests.

Key Responsibilities:
  • Greet guests in a friendly and welcoming manner
  • Provide assistance in locating seats, concession stands, ATMs, smoking sections, bathrooms, etc.
  • Distribute promotional items and giveaways to guests during events
  • Relocate guests to ADA seating when necessary
  • Provide wheelchair escorts for guests
  • Roam concourses to assist guests
  • Determine best action to be taken in response to guest complaints or problems
  • Maintain a positive, professional working relationship with all building partners
  • Utilize a radio to communicate with other staff members
  • Occasionally manage a kiosk position
  • Adhere to all work rules, procedures, and policies established by the company
  • Attend/participate in all required department and company trainings
Requirements:
  • High school diploma or GED
  • Upbeat, energetic personality, comfortable interacting with guests, and a positive, team-oriented, professional attitude
  • Preferred: 1+ year of guest relations/customer service experience
Working Conditions & Physical Demands:
  • Ability to stand and walk for extended periods
  • Ability to work both indoors and outdoors in varied weather conditions
  • Ability to work a 4-7 hour shift on average
  • Tolerance for moderate to loud event noises/music/sound/lights
  • Ability to work non-traditional hours, including nights, weekends, and holidays
  • Ability and comfortability with pushing guests in a wheelchair
Compensation & Benefits:
  • $19.50/hour
  • 401k/Employer Match

Kroenke Sports & Entertainment (KSE) is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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