Guest Experience Coordinator

3 weeks ago


Denver, Colorado, United States AEG Full time
Job Title: Guest Experience Intern

Are you passionate about delivering exceptional guest experiences? Do you have a keen eye for detail and a knack for problem-solving? We're seeking a highly motivated and organized Guest Experience Intern to join our team at Kroenke Sports & Entertainment (KSE).

About the Role:

The Guest Experience Intern will assist in the planning, execution, and implementation of guest services at Ball Arena and DICK'S Sporting Goods Park. This role will provide an opportunity to learn about event operations, conflict resolution, and customer service in a fast-paced environment.

Key Responsibilities:
  • Assist with office duties, including checking voicemails, compiling guest survey data, and responding to guest inquiries
  • Support Guest Experience training for part-time staff, including vendor partners
  • Plan and coordinate employee appreciation events
  • Assist with team member appreciation programs, including cross-department communication and distribution of program materials
  • Shadow Manager on Duty during events, including Guest Experience and Venue Operations departments
  • Data entry for staff-related procedures, including monthly scheduling and employee notes
  • Conduct research and create presentations for proposed program initiatives
  • Attend weekly department and company meetings
  • Work toward managing an event as the Guest Experience Manager on Duty
  • Facilitate and conduct New Hire Onboarding Tours at Ball Arena
  • Assist with covering inbound phone calls to Guest Relations and main Ball Arena reception phone line
  • Participate in required KSE Intern Program events and trainings
Requirements:
  • High school diploma or GED
  • 1+ years of work experience, customer service experience, and/or event planning experience preferred
  • Ability to maintain a positive attitude, demonstrate professionalism, and work independently
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple departments and companies
What We Offer:
  • $18.29/hour
  • 29 hours per week maximum
  • 401K/Employer Match

Kroenke Sports & Entertainment (KSE) is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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