Host/Hostess - Guest Experience Specialist
3 weeks ago
Guest Experience Specialist
At STK Steakhouse, we're seeking a skilled Host/Hostess to join our team as a Guest Experience Specialist. This role is responsible for creating a warm and inviting atmosphere for our guests, ensuring a seamless dining experience from arrival to departure.
- Key Responsibilities:
- Warmly greet guests upon arrival and ensure a smooth seating process
- Manage table status and update the Maître D/Lead Host as needed
- Run the Open Table System and locate guest parties when tables become available
- Accommodate special seating requests and seat guests based on their preferences
- Have a full understanding of bottle service procedures and relay messages to servers and bussers as needed
- Thank guests as they leave and invite them to return
- Represent STK at off-site events as a brand ambassador
What We Offer:
- A dynamic and fast-paced work environment
- A comprehensive benefits package, including medical, dental, vision, and life insurance
- A traditional and Roth 401(k) plan, commuter benefits, and paid time off
- Employee assistance program, dependent care benefit, and employee dining discounts
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