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Patient Service Representative
2 months ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a key member of our front-end staff, you will be responsible for providing exceptional patient care and administrative support to our patients and visitors.
Key Responsibilities- Greets patients and visitors, responds to routine requests for information, and answers telephone calls.
- Registers patients, obtains demographic and insurance information, and verifies insurance coverage.
- Schedules patient appointments, coordinates cancellations, reschedules, and additions to schedules.
- Provides accurate and detailed information regarding test preparations, patient arrival times, and directional information.
- Updates insurance, financial responsibility, and other data when changes or additions occur.
- Ensures insurance and patient information is complete and accurate, applying knowledge of government and third-party payer requirements.
- Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
- Monitors patient flow to ensure efficient and courteous care.
- Offers assistance to patients, including arranging transportation, providing directions, and locating wheelchairs.
- Performs visit closure, including checking out patients, scheduling follow-up appointments, and providing visit summaries.
- High school graduate or equivalent.
- No experience required, but excellent customer service, communication, and interpersonal skills are essential.
- Intermediate computer skills, including experience with Microsoft Office or similar applications, and electronic mail.
- Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
- Excellent organizational skills and ability to work in a fast-paced environment.
Advocate Aurora Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. We are committed to providing equitable care for all and offer a range of benefits to our employees, including competitive pay, comprehensive health insurance, and opportunities for professional growth and development.
