Business Office Manager

5 days ago


Oakland, California, United States MGM Healthcare Full time

About the Role:

MGM Healthcare is seeking a highly skilled Business Office & HR Manager to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day activities of the business office, including billing, accounts receivable, and collection activities.

Key Responsibilities:

  • Manage billing, accounts receivable, and collection activities in accordance with established policies and procedures.
  • Organize, evaluate, and monitor business office operations and supervise assigned personnel.
  • Meet with family members to gather information and ensure that all payer sources are documented and input correctly into the electronic health record.
  • Assist with Medicaid pending applications and work with residents, family members, and outside agencies to finalize facility coverage through Medicaid.
  • Ensure the integrity and confidentiality of all patient financial data.
  • Perform collection activities for patient carriers.
  • Establish and maintain a system of financial record keeping, including issuing receipts, preparing and making bank deposits, and recording payments using proper segregation of duties.
  • Interact with the home office billing team and payers to define billing requirements and ensure prompt payment of claims.
  • Manage census activities, including daily, weekly, and monthly balancing with the nursing and admissions departments.
  • Produce reports for analysis purposes as needed.
  • Manage month-end close activities related to charge capturing and submission of all billing statements and invoices to payors.
  • Ensure compliance with all policies and procedures relating to billing.
  • Monitor all ongoing projects related to AR, billing, and collections within the center.
  • Manage resident trust accounts for in-house residents, including weekly and monthly reconciliations.
  • Manage center petty cash, including reconciliation and reimbursement weekly and monthly.
  • Maintain personnel files in compliance with applicable legal requirements.
  • Keep employee records up to date by processing employee status changes, terminations, wage increases, and new hires in a timely fashion within the HRIS.
  • Process employee disciplinary actions forms and ensure proper approval.
  • Maintain and administer staffing and census reports on a daily basis.
  • Assist in the hiring process by coordinating job postings, reviewing resumes, and performing telephone interviews and reference checks.
  • Process all background checks, drug tests, and references.
  • Prepare new-hire paperwork and facilitate a thorough orientation/onboarding process; enter employee information and changes in HRIS.
  • Prepare payroll for processing (enter missed meal breaks, approve missing punch requests, process wage increases, and coordinate with managers to ensure timecards are approved).
  • Assist employees in answering general benefit and payroll questions.
  • Assist the staffing coordinator and communicate any changes in staffing needs as they occur.
  • Maintain OSHA logs and reporting.
  • Coordinate with the regional HR business partner to support leave requests, work comp claims, and other special benefit entitlements.

Requirements:

  • High school diploma or general equivalency, with some college or technical school coursework and a minimum of three years of job-related experience, preferably in a human resource department; or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
  • Experience in HR and office management is preferred.
  • Experience with Medicaid, Medicare, and private pay is preferred.
  • Skilled nursing, geriatric, and long-term care experience is preferred.
  • Candidates must maintain a working email address and phone number for employer communication.
  • Proficient knowledge of computer software (Microsoft Office Suite), computer hardware, and use of HRIS systems.
  • A high level of interpersonal skills to handle sensitive information and documentation while maintaining privacy and confidentiality.
  • Attention to detail in composing, typing, and proofing materials, establishing priorities, and meeting deadlines.
  • Good to excellent spelling, grammar, and written communication skills.
  • Excellent telephone and oral communication skills.
  • Able to work independently and efficiently in a fast-paced environment.
  • Ability to operate most standard office equipment.


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