Client Relations Supervisor

2 weeks ago


Anaheim, California, United States Alex Mora - State Farm Agent Full time
Job Overview

POSITION SUMMARY:
Alex Mora - State Farm Agent is in search of a detail-oriented and efficient professional to manage administrative responsibilities and assist insurance agents in attracting and retaining clients. As the Customer Service Manager - State Farm Agent Team Member, your meticulous nature, commitment to client satisfaction, and sales-oriented mindset will prepare you for this dynamic role. Your efforts as a proactive individual who excels in a fast-paced setting will create opportunities for career advancement and increased earnings.


KEY RESPONSIBILITIES:

  • Develop and maintain customer relationships, ensuring timely follow-ups as necessary.
  • Deliver prompt, precise, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims processing, and billing inquiries.
  • Implement a customer-centric, needs-based assessment approach to inform clients about available insurance solutions.
  • Utilize exceptional communication skills to effectively address customer needs while fostering business growth.

REQUIRED QUALIFICATIONS:

  • Bilingual - Spanish is essential
  • Strong dedication to customer service
  • Preferred experience in sales (including outside sales, inside sales representative, retail sales associate, or telemarketing)
  • Ability to secure Property and Casualty License
  • Ability to obtain a Life/Health License
  • Capacity to meet mutually established marketing objectives
  • Interest in promoting products and services tailored to customer requirements

EMPLOYEE BENEFITS:

  • 401(k) plan with 4% matching
  • Compensation structure includes salary plus commission/bonus
  • Paid time off for vacation and personal/sick days
  • Comprehensive Dental coverage
  • Vision insurance provided
  • $300 monthly contribution towards health insurance
  • Opportunities for professional growth and advancement within the office


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