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Client Relations Specialist

2 months ago

Anaheim, California, United States ViaPlus by VINCI Highways Full time
ABOUT VIA PLUS

ViaPlus operates as a global leader in the Intelligent Transportation Systems (ITS) sector, focusing on solutions for revenue and service management tailored for the transportation industry. Our comprehensive, single-account back-office technology supports high-volume transactions, customer interactions, and data analytics, ensuring a seamless multimodal mobility experience. As a subsidiary of VINCI Highways, we are dedicated to innovation and enhancing the mobility experience for all users. VINCI Highways excels in road concessions, operational services, and mobility solutions, managing a network of 4,100 km across 15 countries. Our commitment to performance and safety standards ensures a positive experience for all drivers. VINCI Concessions stands as a prominent international entity in transport infrastructure, managing around 80 airports, motorways, and rail projects in 23 countries through our subsidiaries, including VINCI Airports, VINCI Highways, and VINCI Railways. We are focused on sustainable, efficient, and innovative mobility solutions that foster shared growth with regional partners.

LOCATION:
Remote or Hybrid Options Available

SCHEDULE:
Flexible Full-Time & Part-Time Opportunities.

WORKING HOURS:
Monday - Friday 8:00am - 6:00pm

KEY RESPONSIBILITIES

Responsibilities include, but are not limited to:

  • Fostering positive relationships with customers and colleagues.
  • Handling over 100 customer inquiries daily, both routine and complex.
  • Gaining proficiency in our database systems.
  • Engaging with diverse individuals across various organizational levels.
  • Proposing enhancements to workflow processes for improved efficiency and profitability.
  • Building a strong collaborative team environment.
  • Meeting established productivity, schedule adherence, and quality benchmarks consistently.
  • Quickly identifying and addressing individual customer needs.
  • Providing detailed information regarding our products and services.
  • Updating customer records accurately.
  • Adhering to communication protocols and policies.
  • Resolving service issues by clarifying customer complaints, identifying root causes, and implementing effective solutions.

  • Delivering in-person customer service to walk-in clients.
  • Complying with all company policies and procedures.
  • Maintaining a courteous, professional demeanor in all customer interactions.
  • Performing additional duties as assigned.
QUALIFICATIONS

To excel in this role, candidates should meet the following qualifications:

  • Exceptional phone etiquette.
  • Strong verbal communication skills.
  • Reliable attendance and punctuality.
  • Passion for providing timely and effective service to clients.
  • Detail-oriented with superior written and verbal communication abilities.
  • Strong interpersonal skills.
  • Empathy and compassion for customer situations.
  • Proven customer service expertise, with the ability to cultivate and maintain client relationships.
  • Energetic, self-motivated, and quick-thinking.
  • Ability to work both independently and collaboratively in a dynamic environment.
  • Competence in reading and understanding standard instructions and correspondence.
  • Ability to organize and draft clear correspondence.
  • Capability to present information effectively in one-on-one situations.
  • Common sense approach to executing detailed instructions.
  • Problem-solving skills in standardized situations.
  • Proficient computer skills, including familiarity with Microsoft Office applications.
EDUCATION AND EXPERIENCE

  • High school diploma or equivalent (GED).
  • Prior customer service experience is advantageous.
  • Bilingual proficiency in Spanish is a plus.
SUPERVISORY RESPONSIBILITIES

This position does not include supervisory responsibilities.

WORK ENVIRONMENT

The characteristics of the work environment described here are representative of those an employee may encounter while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this role, employees are regularly required to use their hands, reach with arms, hear, and speak. The position involves working on a computer, with occasional requirements to stand, sit, stoop, kneel, crouch, and walk. Employees may occasionally lift and/or move up to 20 pounds. The work environment is typically moderate to loud.