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Client Relations Supervisor

2 months ago

Anaheim, California, United States Alex Mora - State Farm Agent Full time
Job Overview

POSITION SUMMARY:
Alex Mora - State Farm Agent is on the lookout for a detail-oriented and efficient professional to handle administrative responsibilities and assist insurance agents in attracting and retaining clients. As the Customer Service Manager - State Farm Agent Team Member, your meticulous nature, commitment to client satisfaction, and sales-oriented mindset will prepare you for this dynamic role. Your contributions as a proactive individual who excels in a high-energy environment will open doors for career advancement and increased earnings.


KEY RESPONSIBILITIES:

  • Develop and maintain customer relationships, ensuring timely follow-ups as necessary.
  • Deliver prompt, precise, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Implement a customer-centric, needs-based review process to inform clients about available insurance products.
  • Utilize exceptional communication skills to effectively address customer needs while fostering business growth.

REQUIRED QUALIFICATIONS:

  • Bilingual - Spanish is a must
  • Strong dedication to customer service
  • Previous sales experience (whether in outside sales, inside sales, retail, or telemarketing) is preferred
  • Ability to obtain Property and Casualty License
  • Ability to secure a Life/Health License
  • Capability to meet mutually established marketing objectives
  • Interest in promoting products and services tailored to customer requirements

EMPLOYEE BENEFITS:

  • 401(k) plan with 4% matching
  • Base salary complemented by commission/bonus opportunities
  • Paid time off, including vacation and personal/sick days
  • Comprehensive Dental coverage
  • Vision insurance included
  • $300 monthly contribution towards health insurance
  • Opportunities for professional growth and advancement within the office