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Customer Relations Coordinator

2 months ago

Anaheim, California, United States Oceania International Full time
Company Overview: Oceania International is a dynamic and expanding organization seeking a motivated and detail-oriented Customer Relations Coordinator. The successful candidate will demonstrate strong administrative capabilities and a commitment to excellence in customer service.

**Candidates with experience in retail sales are strongly encouraged to apply**

Key Responsibilities

Customer Engagement:
  • Interact with clients through various communication channels, including phone and email.
  • Establish and nurture relationships with clients, effectively resolving any issues that may arise.
Sales Enhancement:
  • Actively suggest additional products to clients, focusing on increasing sales opportunities.
Quotation Oversight:
  • Consistently generate and manage quotations, ensuring precision and promptness.
Email and Communication Oversight:
  • Monitor and respond to emails daily, including client inquiries and coordination with internal teams.
Accounts Receivable Management:
  • Oversee the collection of payments from clients.
Logistics Coordination:
  • Manage shipping logistics and provide timely updates to clients.
Proactive Client Outreach:
  • Conduct outreach calls to high-value clients.
Sales Assistance:
  • Support the sales process by providing necessary information to clients.
Inventory Oversight:
  • Ensure product availability for fulfilling orders.
Safety Compliance:
  • Supervise safety measures for logistics personnel.
Requirements

Qualifications and Skills:
  • 2-3 years of experience in account management, sales, or related fields.
  • Prior experience in retail sales is essential.
  • Exceptional verbal and written communication abilities.
  • Strong analytical skills and professionalism in resolving issues.
  • Ability to work independently and collaborate effectively across teams.
  • Proficiency in Microsoft Office and Google Suite.
  • Multilingual abilities are a plus.
Working Conditions:
  • Extended periods of sitting, standing, and working on a computer.
  • Some travel may be necessary.
Compensation: $22/hr to $26/hr