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Client Relations Specialist

2 months ago

Anaheim, California, United States Bedrosians Full time

Position Overview

As a vital member of our team, you will serve as the primary point of contact for our diverse clientele, ensuring their needs are met with professionalism and care. Your role is crucial in fostering strong relationships and enhancing the overall customer experience.

Key Responsibilities

  • Collaborate effectively within a team-oriented environment.
  • Welcome and assist customers in making informed selections.
  • Process orders accurately and follow up on any outstanding requests.
  • Handle phone inquiries and facilitate orders over the phone.
  • Support customers with stock inquiries, pricing, and freight estimates.
  • Manage purchase orders and incoming product lines efficiently.
  • Develop a foundational understanding of design and color trends.
  • Address and resolve customer service challenges with a focus on satisfaction.
  • Prioritize tasks and manage time effectively to meet customer needs.
  • Maintain an organized and tidy workspace.
  • Adhere to company policies and procedures while fulfilling job duties.

Additional Responsibilities

In smaller locations, you may also engage in tasks related to warehouse operations, customer service, and showroom sales, including:

  • Acquiring knowledge of all current and new product offerings.
  • Ensuring compliance with safety protocols and procedures.

Qualifications

  • High School Diploma or equivalent.
  • Proficient in computer and email communication.
  • Positive demeanor and excellent phone etiquette.
  • Strong verbal communication skills in English.
  • Detail-oriented with a proactive approach to tasks.
  • Ability to lift up to 65 lbs.
  • Prior experience in customer service is advantageous.
  • Fluency in Spanish is a plus.

Company Overview

Bedrosians has established itself as a leader in the tile and setting materials industry since its inception. With numerous branches across multiple states, we are committed to providing exceptional products and services to our clients.

Core Values

We prioritize our associates, customers, and vendors, recognizing outstanding performance and fostering growth opportunities.