Overnight Guest Services Coordinator

1 week ago


Austin, Texas, United States Pathfinder Hospitality Full time
Position Overview

Overnight Guest Services Coordinator

Are you someone who thrives in the quiet hours of the night? If you possess exceptional organizational skills and enjoy working independently, this role may be perfect for you. Below are the key attributes we seek in our ideal candidate:

  • Proficient in managing multiple tasks and addressing various guest needs simultaneously
  • Capable of working autonomously while providing support to fellow team members as required
  • Skilled in maintaining an orderly workspace and diligently completing nightly reports
  • Willingness to work during weekends and holidays as necessary

At Pathfinder Hospitality, we prioritize exceptional service for both our guests and team members. Here are some of the benefits we offer to our full-time and part-time associates:

  • Paid Time Off, Vacation, and Birthday Compensation
  • Comprehensive Health Insurance
  • Retirement Savings Match Program
  • Flexible Work Schedules
  • Discounted stays at hotels within our portfolio

We are committed to empowering our associates through specialized training and growth opportunities, referred to as Specialty Areas:


Platinum Service Champion - Our champions create memorable experiences for guests, manage VIP guest relations, and ensure everyone leaves with a smile.

Brand Ambassador - A creative storyteller and social media expert, this role captures and shares the essence of our brand across various platforms.

Culture Leader - This individual organizes celebrations and welcomes new team members, fostering a vibrant workplace culture.

Sales Expert - If you have a knack for sales, this role involves managing group reservations and supporting our sales team.

Financial Coordinator - A detail-oriented individual who excels in accounting tasks, including invoice processing and financial reporting.


As we highlight what makes us unique, here are our core values that guide our operations:


Integrity - We uphold our commitments and honor our promises.

Transparency - We share our successes and challenges openly, ensuring accountability in our practices.

Engagement - We advocate for our industry and actively participate in its growth.

Innovation - We embrace creativity to transform the ordinary into the extraordinary.

Collaboration - We value everyone's input and perspectives.

Passion - Our dedication to exceptional hospitality drives our success.

Empowerment - We learn from both our achievements and setbacks, striving for continuous improvement.



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