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Guest Services Coordinator

2 months ago

Austin, Texas, United States Eximius Associates Full time
Job Overview

Position Title: Front of House Associate

Company: Eximius Associates

Location: Austin, TX

About Eximius Associates: Eximius Associates is a premier organization specializing in the orchestration of upscale corporate gatherings, tailored private events, and top-tier conferences. Our commitment to excellence drives us to deliver unparalleled service and memorable experiences for our clientele and their guests.

Role Summary: The Front of House Associate plays a pivotal role in ensuring that every guest enjoys a remarkable experience from their initial arrival. This position involves managing guest interactions, overseeing the aesthetic presentation of the venue, and collaborating with team members to facilitate smooth operations. The ideal candidate will possess a friendly demeanor, keen attention to detail, and a genuine passion for hospitality.

Core Responsibilities:

  • Warmly welcome guests upon their arrival, creating a friendly and professional first impression.
  • Maintain the cleanliness and presentation of the front-of-house area, ensuring it consistently meets company standards.
  • Manage guest flow, including seating arrangements, reservations, and special requests, to ensure seamless operations.
  • Provide detailed information regarding our events, services, and facilities, assisting guests with inquiries and offering tailored recommendations.
  • Coordinate with kitchen, bar, and event personnel to guarantee timely and accurate service delivery.
  • Address guest concerns and feedback with professionalism, resolving any issues promptly and effectively.
  • Assist with event setup, including decor and table arrangements, to ensure the venue is ready for guests.
  • Support administrative tasks such as scheduling, record-keeping, and inventory management.
  • Adhere to all company policies, procedures, and health and safety regulations to maintain a secure environment.
  • Act as a liaison between guests and various departments to ensure all needs are met and expectations are exceeded.

Qualifications:

  • Prior experience in a front-of-house, hospitality, or customer service role is preferred.
  • Exceptional communication and interpersonal skills, with a friendly and professional demeanor.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Proficiency in reservation software and basic office equipment.
  • A positive attitude and a commitment to delivering outstanding service.
  • High school diploma or equivalent; additional qualifications in hospitality or event management are advantageous.

Benefits:

  • Competitive hourly wage and comprehensive benefits package.
  • Opportunity to work within a dynamic and supportive team environment.
  • Career development and advancement opportunities.
  • A vibrant and inclusive workplace culture.

Application Process: We welcome motivated and service-oriented individuals with a passion for hospitality to apply. Please submit your CV and a cover letter detailing your relevant experience and suitability for this role.

Eximius Associates is an equal opportunity employer, celebrating diversity and committed to fostering an inclusive environment for all employees.