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Guest Services Representative

2 months ago

Austin, Texas, United States HYATT Hotels Full time

About the Role

Hyatt Centric Congress Avenue Austin is seeking a dedicated Front Desk Agent to enhance our Front Desk team. As a valued member of Hyatt Centric, you will benefit from:

  • Complimentary Parking or Commuter Allowance
  • Free Stays at Hyatt Hotels
  • Significant discounts on accommodations for you and your family
  • Paid Time Off Program
  • $1,000 annual educational reimbursement
  • Adoption Support
  • Access to Fitness Facilities
  • Numerous additional discounts through partners such as Blue Apron, Hertz Rental Car, AT&T, and more

Key Responsibilities

As a Front Office Host, you will manage the guest registration process and effectively communicate hotel services and information. This prominent role allows for engaging interactions and significantly influences the guest experience. Additional responsibilities may include processing payments and addressing guest inquiries through face-to-face and telephone communication. You will represent Hyatt with professionalism and warmth.

If you have prior experience in hospitality or a keen interest in hotel operations, we encourage you to consider this opportunity. The position requires flexibility to work a combination of overnight and afternoon/evening shifts, including weekends and holidays.

Our Work Environment

At Hyatt, we cultivate an atmosphere that demands excellence while providing substantial rewards. Whether through career advancement, enriching job experiences, or a supportive workplace, we are committed to your professional growth.

About Hyatt Centric

Hyatt Centric is designed for the Savvy Explorer, offering a local base for guests to discover the best of their destinations. Our brand focuses on providing authentic experiences and local insights, ensuring our guests feel connected to the vibrant culture around them.

Qualifications

We are looking for individuals who possess:

  • A genuine desire to meet the needs of others in a dynamic environment
  • Strong verbal and written communication skills
  • The ability to stand for extended periods
  • Prior customer service experience
  • Preferred experience in the hotel industry
  • Flexibility to work varied schedules, including evenings, overnight shifts, weekends, and holidays

Hyatt is an Equal Employment Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity