Guest Services Coordinator

3 weeks ago

Austin, Texas, United States teamworkonline Full time
Austin FC joined Major League Soccer (MLS) as the League's 27th club in January 2019.

Austin FC began competing in MLS in April 2021 and played its first match at home on June 19, 2021, in the new, 100% privately financed, state-of-the-art Q2 Stadium.

Now in its fourth season, Austin FC currently holds the longest active sellout streak in MLS.

Austin FC is actively seeking a passionate Guest Services Coordinator who will ensure the successful execution of critical operations that enhance the Guest and Employee experiences.

These functions and programs include but are not limited to:
Tour Program, Lost & Found, Events, Hiring & Training, Scheduling, and more.

This position will be based in Austin, TX and the role will be in-person at Austin FC's Q2 Stadium.


Are you someone that:· Has a positive attitude, strong work ethic and passion for flawless execution?· Feels a sense of pride and accomplishment in successfully executing a well-organized, well-coordinated event?· Is ready to assist with and/or directly lead task completion in a timely fashion?· Works well within a collaborative, team-driven, and goal-based environment?
You will:· Assist the Director of Guest Services, and Event Leadership in addressing guest related issues during events; provide consistent, high-level customer service during all events; and· Assist the Director Guest Services in recruiting, hiring, and training new Guest Services Teammates; and· Manage the Lost & Found program, including managing the inventory, responding to lost item claims during non-event hours, and returning matched items during non-event hours; and· Manage the Tour Program for private events, including hiring and training tour guides, scheduling tour guides, and coordinating tour details with the client; and · Manage the customer service email accounts and phone lines during regular business hours and event hours; and· Assist in scheduling staff for events at Q2 Stadium and St. David's Performance Center; and · Assist in developing and producing staff trainings, and supplemental resources; and· Assist in managing the Rewards & Recognition program; and· Assist in communicating event information to the appropriate staff; and· Serve as Manager on Duty for private events, as needed; and· Other duties as assigned.

You have:· Bachelor's degree required· Experience within the sports, entertainment, or hospitality industry preferred· Outstanding communication skills, both written and oral· English language proficiency is essential, Spanish/English bilingual skills are a plus· Proficiency in Microsoft applications, knowledge of current technologies and commitment to remain up to date with industry best practices· Commitment to diversity and inclusion both internally and externally· Must have high level of interpersonal skills to handle sensitive and confidential situations and information

Other details:· It is the policy of Austin FC not to discriminate against any employee or applicant for employment because of race, color, sex, national origin, religion, age, gender, sexual orientation, gender identity, gender expression, physical or mental disability, marital status, genetic information, or any other characteristic protected by applicable law.· All selected candidates are subject to passing a background check prior to employment.· Hours are variable and can easily include early mornings, evenings, weekends and some holidays in addition to the traditional Monday through Friday hours.

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