Coffee Specialist

2 weeks ago


Portland, Maine, United States Longfellow Hotel Full time
Job Overview

About the Role and Company

The Establishment

The Longfellow Hotel, operated by Uncommon Hospitality, is a family-owned enterprise committed to enhancing the experiences of both visitors and the local community in Maine. Our mission is to provide guests with unique experiences that foster lasting memories. At Uncommon Hospitality and The Longfellow, we prioritize building strong community relationships, drawing inspiration from local heritage, and delivering exceptional hospitality that brings vibrancy and exploration to every stay.

Position Summary
As a Coffee Specialist, you will play a pivotal role in enriching our guests' experiences by showcasing your extensive knowledge of our offerings and a steadfast commitment to quality. You will serve hotel guests by providing prompt and efficient beverage and food services, ensuring a comprehensive understanding of our menu items.

Key Responsibilities
Responsibilities include, but are not limited to:
  • Craft and serve a variety of espresso beverages, coffee, and freshly pressed juices, adhering to established quality standards.
  • Possess a thorough understanding of all beverage and food options to effectively address guest inquiries and accommodate special requests.
  • Foster connections with guests through outstanding service.
  • Anticipate guest needs, evaluate satisfaction levels, make recommendations, and promptly resolve any concerns or requests.
  • Assist in maintaining cleanliness and organization of work areas, coffee machines, and service counters.
  • Complete additional tasks as assigned by management.
  • Support Food & Beverage operations during peak periods or in the absence of staff.
  • Adhere to workplace guidelines and codes of conduct.
  • Collaborate professionally with team members and supervisors.
Qualifications
Ideal candidates should possess:
  • A high school diploma or equivalent.
  • Previous experience in coffee or barista roles is preferred.
  • Ability to obtain necessary food handling or alcohol service certifications as required by local regulations.
  • Experience in a hotel or resort environment is a plus.
  • Familiarity with the local area is beneficial but not essential.
  • Capability to stand for extended periods and communicate effectively with guests.
  • A positive attitude and flexibility to work varied shifts, including weekends and holidays.
  • Strong written and verbal communication skills.
  • Attention to detail and a commitment to quality work.
  • Ability to multitask in a fast-paced environment.
  • Excellent interpersonal skills and a collaborative approach.
  • Proficiency in handling cash and processing transactions accurately.
  • Strong problem-solving abilities to manage challenging situations.
  • All candidates must have the necessary work authorization for employment.
Benefits

Team members at Longfellow enjoy:

- Discounted accommodations at hotels across New England.
- Comprehensive health, dental, and vision insurance.
- Flexible paid time off policy.
- Annual performance bonuses.
- Special rates for meals at affiliated establishments.
- Extensive parental leave benefits.
- Employee-funded healthcare spending accounts.
- Assistance for dependent care.
- Participation in the Uncommon Hospitality IRA plan with matching contributions.
- Access to professional development programs and career advancement opportunities.

EEOC Statement
The Longfellow Hotel is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We uphold non-discrimination principles based on race, color, religion, age, gender, disability, marital status, veteran status, or any other legally protected characteristic.

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