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Coffee Specialist
2 months ago
About the Role and Establishment
The Venue
The Longfellow Hotel, under the stewardship of Uncommon Hospitality, a family-run enterprise committed to the growth and prosperity of Maine and its residents, emphasizes creating unique experiences for visitors. Our mission is to foster lasting memories through exceptional hospitality, drawing inspiration from local heritage and traditions while nurturing strong community ties.
Position Summary
As a Coffee Specialist, you will significantly influence our guests' experiences by providing extensive knowledge of our offerings and a steadfast commitment to quality. Your role will involve delivering prompt and efficient beverage and food services to hotel guests, ensuring a comprehensive understanding of all menu items.
Key Responsibilities
Responsibilities include, but are not limited to:
- Craft and serve a variety of espresso beverages, coffee, and freshly pressed juices, adhering to established standards and guidelines.
- Possess in-depth knowledge of all food and beverage selections to address inquiries and fulfill custom requests.
- Build rapport with guests through outstanding service.
- Anticipate guest needs proactively, assess satisfaction, make recommendations, and address concerns promptly.
- Assist in maintaining cleanliness and organization of work areas, coffee machines, and service counters.
- Perform additional tasks as assigned by management.
- Support Food & Beverage operations during peak periods or staff shortages.
- Adhere to workplace guidelines and codes of conduct.
- Collaborate effectively with team members and supervisors.
Ideal candidates should possess:
- A high school diploma or equivalent.
- Previous experience in coffee or barista roles is preferred.
- Ability to obtain necessary food handling or alcohol service certifications as required by local regulations.
- Experience in a hotel or resort environment is advantageous.
- Familiarity with the local area is a plus, but not essential.
- Capability to stand for extended periods and communicate effectively with guests.
- A positive attitude and flexibility to work varied shifts, including weekends and holidays.
- Strong written and verbal communication skills.
- Attention to detail and meticulous work habits.
- Ability to multitask in a fast-paced environment.
- Excellent interpersonal skills and a collaborative mindset.
- Proficiency in handling cash and processing transactions accurately.
- Strong problem-solving abilities to manage challenging situations.
- All candidates must have the legal right to work in the United States.
Team members at Longfellow enjoy:
- Discounted stays at hotels across New England.
- Comprehensive health, dental, and vision insurance.
- Flexible paid time off policy.
- Annual performance bonuses.
- Special meal rates at affiliated establishments.
- Extensive parental leave benefits.
- Employee-funded healthcare spending accounts.
- Support for dependent care.
- Participation in the Uncommon Hospitality IRA plan with matching contributions.
- Access to professional development programs and career advancement opportunities.
EEOC Statement
The Longfellow Hotel is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We uphold non-discrimination principles based on race, color, religion, age, gender, disability, marital status, veteran status, or any other legally protected characteristic.
