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Client Engagement Coordinator

2 months ago

Portland, Oregon, United States Able Brewing Full time

Customer Experience Specialist

Full-Time Position

Enhance the interactions our clients have with Able and our offerings. Provide assistance to our clientele through various communication channels, refine our online support resources, and occasionally manage the logistics of product distribution to our partners and wholesale clients. In this role at Able Brewing, you will merge your enthusiasm for coffee with your dedication to customer service. We are a small, evolving company committed to enabling individuals to brew exceptional coffee without the hassle or waste associated with conventional paper filters. If you are a creative, empathetic, coffee enthusiast who can grasp both the big picture and the finer details, we would be interested in discussing this opportunity with you.

Qualifications

  • Exceptional written and verbal communication abilities.
  • Capability to foresee customer requirements and proactively address them.
  • Strong interpersonal skills with a talent for resolving issues.
  • Adaptability to assist clients through diverse communication methods.
  • Genuine interest and curiosity about coffee and its brewing techniques.
  • Meticulous attention to detail, ensuring nothing is overlooked.
  • Proficient with digital tools and online platforms for managing tasks and collaboration.
  • Creative thinking skills to identify and implement innovative solutions.
  • Robust problem-solving, analytical, organizational, and communication skills.
  • Comfortable taking on various responsibilities and knowing when to switch focus.
  • Self-driven with the ability to work independently and remotely.

Role Responsibilities

  • Assist our retail and wholesale clients through various communication channels.
  • Oversee customer orders and accounts using our backend systems and shipping platforms.
  • Create and manage content for our support website, including writing, updating, and organizing support articles.
  • Collaborate with our team to ensure prompt and comprehensive resolution of customer service inquiries related to product information, ordering, usage, and returns.
  • Work with our team to enhance the overall customer service experience and support content, representing the voice of our customers.
  • Handle the packing and shipping of orders to our distribution partners and wholesale clients.

Our team operates primarily remotely, with this position being approximately 80% remote (service and support) and 20% on-site (fulfilling shipments to distribution partners and wholesale clients).