Appointment Coordinator
2 weeks ago
At Greater Columbus Oral Surgery & Dental Implants, we pride ourselves on delivering outstanding care to our patients and exceptional service to our referring dental professionals. We are seeking a dedicated, enthusiastic, and empathetic team member to join our practice and assist in fulfilling the oral surgery needs of our community.
The role of the Appointment Coordinator is vital in ensuring superior patient care, leading to optimal clinical results and addressing the needs of our patients.
Key ResponsibilitiesThe Appointment Coordinator will be responsible for welcoming patients, managing phone communications, scheduling appointments, collecting patient payments, and preparing patient documentation.
- Delivers high-quality customer service while engaging with patients, referring offices, and colleagues through various communication channels.
- Welcomes patients and visitors promptly with a warm and friendly attitude.
- Answers incoming calls efficiently and courteously.
- Schedules appointments to maximize patient satisfaction, provider availability, and effective use of treatment spaces.
- Creates a daily agenda for each provider.
- Prepares and organizes patient records.
- Oversees patient flow to minimize wait times.
- Assists patients as needed.
- Keeps the reception area tidy and organized.
- Maintains a professional rapport with referring offices.
- Ensures confidentiality of all patient information in compliance with regulations.
- Performs additional related tasks as required.
- High school diploma or equivalent is mandatory.
- A minimum of one year of experience in customer service is required.
- Familiarity with dental terminology is advantageous.
- Possesses a friendly, approachable, and professional demeanor.
- Basic office skills, including typing and filing.
- Strong organizational abilities.
- Meticulous attention to detail.
Health Coverage: Medical (including Virtual Care), Dental, and Vision plans available.
Employee Support: Access to Employee Assistance Program (EAP).
Uniforms: Scrubs provided for all staff.
Financial BenefitsCompensation: Competitive salary, bonus opportunities, and annual performance reviews.
Retirement Savings: 401(k) Plan with Company Match.
Health Savings: Health Savings Account (HSA) with high-deductible health plans.
Life InsuranceBasic and Supplemental Life Insurance options available for employees, spouses, and children.
Time Off and DisabilityPaid Time Off: Starting with 2 weeks of vacation and 6 paid holidays annually.
Disability Coverage: Employer-sponsored Short-Term and Long-Term Disability plans.
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