Service Appointment Coordinator BDC

2 months ago

Culver City, United States Standard Motor LLC Full time
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category
Business Development

Description

Join Our Team at Acura of Los Angeles Westside

Are you ready to make a significant impact? Acura of Los Angeles Westside is seeking exceptional individuals to join our team as Service BDC Representatives. As a Service BDC Representative, you play a crucial role in ensuring our guests receive outstanding service right from the outset. You'll be the primary point of contact for our Service Department guests, utilizing your exceptional communication skills to engage and assist them effectively.

Responsibilities:

At Acura of Los Angeles Westside, your role as a Service BDC Representative is diverse and vital. Here's what you'll be doing:

- Promptly and effectively communicating with Service guests via phone, text, chat, or email, catering to their preferred method of communication.
- Responding promptly to guest inquiries and appointment requests, ensuring no query goes unanswered.
- Conducting outbound follow-up calls to enhance customer satisfaction and ensure every guest's needs are met.
- Proactively reaching out to clients to remind them of scheduled service appointments and address any concerns.
- Scheduling service appointments for guests, ensuring a seamless experience from start to finish.
- Contributing to maintaining a positive work environment and fostering continuous improvement within the team.

Qualifications:

We're seeking dedicated team players with outstanding communication skills and a passion for delivering exceptional customer service. Here's what you'll need:

- Full-time availability and a minimum age of 18.
- A valid driver's license and a satisfactory driving record.
- Fluency in both English and Spanish preferred.
- Exceptional communication skills, both verbal and written, for effective interaction with staff and guests.
- Comfort working in-person with guests as well as handling communication via phone calls, emails, text messages, and online chat platforms.
- Excellent organizational and follow-up skills, essential for managing multiple tasks in a fast-paced environment.
- Ability to adapt and apply instructions effectively.
- Professional appearance and a strong work ethic.

What We Offer:

Joining our team comes with a host of benefits and opportunities for growth, including:

- Guaranteed hourly wage with commission opportunities.
- Thriving in a fast-paced work environment where every day brings new challenges and opportunities.
- Comprehensive paid training and development programs.
- Potential for career advancement within the company.
- Medical, dental, vision, and other benefits for you and your eligible family members.
- Paid time off and holidays.
- Participation in our 401(k) retirement program with company match.

At Acura of Los Angeles Westside, we're committed to creating a diverse and inclusive workplace where everyone has the chance to excel. We are an Equal Opportunity Employer and welcome applications from individuals of all backgrounds.

Don't miss this chance to be part of our grand opening excitement Join us in shaping the future of automotive excellence. Apply now and let's embark on this journey together

Position Requirements

Full-Time/Part-Time
Full-Time

Position
Service Appointment Coordinator BDC

Location
Acura of Los Angeles

About the Organization
🌟 Join the All-New Acura of Los Angeles Westside Team 🌟

Are you ready to be part of something revolutionary? Acura of Los Angeles Westside, the newest Acura dealership in Los Angeles, is changing the game and looking for passionate individuals to join our pioneering team Located at 6250 W Slauson Ave, Culver City, CA 90230, we're not just selling cars; we're transforming the traditional dealership experience.

🚗 **Why Join Acura of Los Angeles Westside?**

**Trailblazing Innovation:** Be part of a dealership that is rewriting the rules. Acura of Los Angeles Westside is committed to transforming the traditional dealership model, embracing innovation, and creating a new standard for customer experience.

🤝 **Progressive Culture:** Join a team that values forward-thinking ideas and encourages creativity. We believe in breaking barriers and fostering an environment where your unique talents and perspectives can thrive.

🌟 **Cutting-Edge Technology:** Experience the excitement of working with the latest Acura models and state-of-the-art automotive technology. Acura of Los Angeles Westside is at the forefront of redefining the driving experience.

🏆 **Recognition and Rewards:** Your dedication deserves acknowledgment Enjoy competitive compensation packages, employee incentives, and performance-based rewards as we celebrate success together.

📌 **How to Apply:**

Ready to be a part of automotive history? Submit your resume and cover letter at www.acuraoflosangeles.com or visit our groundbreaking dealership in person at 6250 W Slauson Ave, Culver City, CA 90230. Join us on the journey to redefine excellence in the automotive industry

Accelerate your career with Acura of Los Angeles Westside - where tradition meets transformation 🚀🌟

This position is currently accepting applications.

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