Appointment Scheduler

3 weeks ago

Sioux City, Iowa, United States Summit Orthopedics Full time

At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment.

The Appointment Scheduler will be responsible for registering and scheduling inpatient and outpatient procedures and surgical appointments for patients, clinics, physicians, and staff in a courteous and efficient manner. Customer and quality service are the main objectives.

This position is a full-time Appointment Scheduler opportunity based at our Corporate Office in Woodbury, MN. Scheduled work hours are Monday - Friday - 8:30 am - 5:00 pm (subject to change). This role will also be cross trained in some switchboard and clinic navigator duties in addition to the scheduling role.

  • Serve as the front line of communication to patients by answering incoming phone calls and providing a high level of customer service.
  • Review existing patient personal and insurance information for accuracy and completeness.
  • Register new patients by obtaining personal demographics, insurance information, and verifying insurance eligibility.
  • Search appointment schedules for the physician, location, date, and time that most closely meet the patient's need.
  • Schedule and confirm patient appointments.
  • Work with physician teams and/or triage patient issues to determine the need for same day appointments.
  • Coordinate an interpreter for deaf or non-English speaking patients.
  • Follow all appointment scheduling protocols established by the physician teams.
  • Reschedule all patients that have been scheduled on days that become blocked out.
  • Determine when to initiate communication with other departments/clinic teams/customers to resolve issues.
  • Take and respond to patient complaints regarding appointment scheduling and route all others as appropriate.
  • Identify and communicate errors on patient accounts to appropriate departments or members of management.
  • Perform other related duties and special projects as assigned.

Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1100+ employees who partner to provide quality care designed to support a healthier, more active lifestyle.

Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.


Qualifications

Education
High School (required)

Experience
1 years: Minimum 1-year experience in healthcare (scheduling, billing, call center, registration, financial counseling) is required. (preferred)

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