Clinical Support Specialist

2 weeks ago


Vero Beach, Florida, United States Water's Edge Dermatology Full time

Company Overview
Water's Edge Dermatology is recognized as Florida's largest and most comprehensive full-service skin care provider in the Southeast, specializing in medical, surgical, and cosmetic dermatology, as well as plastic surgery, vein care, and radiation oncology.

Position Summary
We are currently seeking a dedicated Vein Medical Assistant who will serve as the initial clinical contact for patients. This role involves performing various essential clinical tasks, including preparing surgical trays, assisting with venous procedures, and utilizing software for managing medical records, billing, and insurance documentation.


Key Responsibilities
  • Punctually set up exam, procedure, and cosmetic rooms, ensuring all solutions and sterilized packs are prepared and equipment is ready for use.
  • Guide patients to examination rooms and accurately document their medical history, including skin history, current medications, and the purpose of their visit.
  • Efficiently turn over patient rooms by disposing of sharps, cleaning, and preparing for subsequent patients.
  • Assist in the cleaning and sterilization of instruments, check expiration dates of supplies, and manage waste disposal.
  • Maintain organized, clean, and fully stocked rooms throughout the workday.
  • Prepare prescriptions as directed by providers and ensure accurate documentation of each patient visit in the electronic medical record (EMR), including diagnoses, treatment plans, and follow-up instructions.
  • Conduct triage, manage prior authorizations, and make post-operative calls while preparing for upcoming procedures and appointments.
  • Document patient conversations regarding treatment plans, physician orders, and insurance or financial matters.
  • Provide patients with post-operative instructions and education on venous insufficiency and its treatments, along with relevant insurance coverage information.
  • Utilize appropriate software for recording medical records pertinent to treatment and billing.
  • Assist providers during office visits by accurately documenting examinations and treatments, ensuring a sterile environment, and managing bandage changes.
  • Take on additional projects as assigned by department leadership.
  • Collaborate effectively within a team, fostering professional relationships with patients, providers, supervisors, and administrative staff.

Benefits
We offer competitive salaries and a comprehensive benefits package, including:
  • Medical, Dental, and Vision coverage available after 30 days of employment.
  • Short-term disability and life insurance options.
  • 401k plan available after 90 days of employment.
  • Opportunities for professional growth and advancement.
  • Discounts on products and services.

Work Schedule
This is a full-time position with a standard workweek of Monday through Friday, from 8 am to 5 pm.
Travel Requirements
This position requires travel between multiple practice locations.

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