Clinical Support Specialist

2 weeks ago


Vero Beach, Florida, United States Water's Edge Dermatology Full time

Company Overview
Water's Edge Dermatology is recognized as Florida's largest and most comprehensive full-service skin care provider in the Southeast, specializing in medical, surgical, and cosmetic dermatology, along with plastic surgery, vein care, and radiation oncology.

Position Summary
We are currently seeking a dedicated Medical Assistant focused on vein care. This role serves as the initial clinical contact for patients, executing a variety of essential clinical tasks such as preparing surgical trays, assisting in venous procedures, and managing medical records, billing, and insurance documentation through specialized software.

Key Responsibilities
- Arrive punctually to set up examination, procedure, and cosmetic rooms, ensuring all solutions and sterilized packs are prepared, along with necessary equipment.
- Escort patients to examination rooms, gathering and accurately documenting their medical history, including skin history, current medications, and the purpose of their visit.
- Maintain cleanliness and organization of patient rooms by removing sharps, cleaning surfaces, and preparing for subsequent patients.
- Assist in the sterilization of instruments, monitor expiration dates of supplies and medications, and manage waste disposal, including biohazard materials.
- Ensure patient rooms are clean, fully stocked, and organized before and after each shift.
- Prepare prescriptions as directed by the provider and submit them to the appropriate pharmacy; accurately document each patient visit in the electronic medical record (EMR), including diagnoses, treatment plans, and follow-up instructions.
- Conduct triage, manage prior authorizations, and perform post-operative follow-ups, preparing for upcoming procedures and appointments.
- Document discussions with patients regarding treatment plans, physician orders, and insurance matters.
- Provide patients with post-operative care instructions and education regarding venous insufficiency and treatment options, including insurance coverage details.
- Utilize appropriate software for recording medical records, ensuring accurate treatment and billing information.
- Assist healthcare providers during office visits by accurately documenting examinations and treatments, maintaining a sterile environment, and managing procedural details.
- Accept additional responsibilities as assigned by department leadership.
- Collaborate effectively within a team, fostering professional relationships with patients, providers, supervisors, and administrative staff.

Benefits
We offer competitive salaries and a comprehensive benefits package, including:
- Medical, Dental, and Vision coverage available after 30 days of employment.
- Short-term disability and life insurance options.
- 401k plan available after 90 days of employment.
- Opportunities for professional growth and advancement.
- Discounts on products and services.

Work Schedule
This is a full-time position, typically scheduled Monday through Friday from 8 am to 5 pm.

Travel Requirements
This position requires travel between multiple practice locations.

Qualifications
- Education: High School diploma or equivalent.
- Experience: 1-2 years in a medical office setting; Registered Medical Assistant certification preferred; at least 1 year of experience as a Medical Assistant or Surgical Technician with demonstrated clinical skills.
- Communication: Strong verbal communication skills with the ability to convey information effectively.
- Work Style: Ability to work independently while seeking assistance when necessary; proficient in analyzing and interpreting information.

Founded in 1998, AQUA Dermatology is the Southeast's leading dermatology practice, with over 100 locations across Alabama, Florida, and Georgia, committed to delivering exceptional patient care and quality outcomes.



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