Clinical Intake Representative
6 days ago
About the Role
Hackensack Meridian Health is seeking a skilled Admissions Specialist to join our team. As a key member of our Access/Admissions Department, you will play a critical role in ensuring the smooth and efficient intake process for our patients.
Responsibilities
- Conduct initial triage and face-to-face interviews with incoming patients to gather clinical information and assess their needs.
- Collaborate with licensed healthcare professionals to determine the best course of treatment and make referrals or transfers as necessary.
- Manage pre-admission cases, including requests for medical records and other clinical information.
- Enter patient data into our computer system and perform various administrative tasks related to admissions and referrals.
- Provide exceptional customer service to patients, families, and referral sources, answering questions and addressing concerns in a timely and professional manner.
- Work closely with our healthcare teams to ensure seamless transitions and optimal patient outcomes.
Requirements
- Bachelor's degree in a related field, such as social work, psychology, or nursing.
- Previous clinical experience in an inpatient setting, preferably in a psychiatric or substance abuse facility.
- Excellent written and verbal communication skills, with the ability to work effectively with diverse populations.
- Proficient computer skills, including Microsoft Office and/or Google Suite platforms.
Preferred Qualifications
- Master's degree in a related field, such as social work or counseling.
- Previous experience working as a NJ screener or in a psychiatric admissions department.
What We Offer
- A dynamic and supportive work environment.
- Competitive compensation and benefits package.
- Opportunities for professional growth and development.
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