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Senior Patient Access Coordinator
2 months ago
Responsibilities
Full-Time Leadership Role
Position Overview
This role provides essential day-to-day guidance to Patient Access Representatives, serving as both a subject matter expert and a technical resource. The incumbent is responsible for ensuring that staff deliver an exceptional experience to patients and their families. Effective communication and customer service skills are paramount when engaging with colleagues, patients, families, and management. The role also involves training and educating staff on accurately entering comprehensive orders, demographic data, and insurance details, including authorizations and referrals. Compliance with departmental and institutional protocols, particularly in communicating and collecting patient out-of-pocket liabilities, is a critical aspect of this position.
Key Responsibilities
- Collaborates with colleagues, visitors, and other personnel in alignment with the values of the organization.
- Ensures that staff adhere to timely, efficient, and precise registration processes, demonstrating excellence in all tasks performed.
- Monitors compliance with regulatory and institutional standards; ensures adherence to departmental protocols.
- Assigns daily work tasks to team members.
- Conducts quality assurance checks on a sample of registrations to verify accuracy and provides constructive feedback on any deficiencies.
- Fills in for staff during breaks and covers for scheduled or unscheduled absences as necessary.
- Maintains a professional demeanor with patients, families, and colleagues, fostering positive interactions within the department.
- Trains new hires on accurately recording orders, demographic information, and insurance details, providing real-time coaching on workflow changes or quality issues.
- Strives to meet individual and team performance metrics.
- Engages with a diverse patient population while ensuring that door-to-doctor times meet departmental standards.
- Rotates assignments across all service points within Patient Access, including Outpatient Registration and the Emergency Department.
Qualifications
Full-Time Leadership Role
Required Skills and Knowledge:
Comprehensive understanding of patient registration processes, third-party insurance coverage, including managed care plans, benefits, authorizations/referrals, and coverage requirements.
Proficient in computer applications and Microsoft Office, with familiarity in healthcare EHR systems such as EPIC and Cerner.
Demonstrated ability to provide effective feedback and coaching.
Strong verbal and written communication skills, along with exceptional customer service abilities.
Minimum Education and Experience:
Education:
High School Diploma or GED is required.
Experience:
A minimum of 3 years of experience in patient registration is required.
Employment Conditions
Covid Vaccination is mandatory for employment at the organization for employees working in clinical settings. Candidates not currently vaccinated must receive the vaccination prior to their hire date unless an approved medical or religious exemption is obtained.
About the Organization
Jefferson is a nationally recognized institution located in the greater Philadelphia region, dedicated to transforming healthcare and education to deliver exceptional value. With a workforce exceeding 65,000, Jefferson is committed to providing high-quality, compassionate clinical care, enhancing community health, and preparing future leaders for 21st-century careers. The institution comprises multiple colleges and schools, offering over 200 undergraduate and graduate programs to more than 8,300 students. Jefferson is also recognized as one of the top 15 not-for-profit healthcare systems in the nation, serving patients through numerous hospital campuses and outpatient locations across the region.
