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Customer Care Specialist
2 months ago
About Us:
Kennebunk Veterinary Hospital is dedicated to transforming the veterinary experience for our community. We are seeking a dedicated and empathetic Client Service Representative to enhance our operations.
Your Role:
As a vital member of our team, you will engage in proactive planning for both our patients and the clinic. Your responsibilities will include:
- Promptly answering incoming calls with professionalism and friendliness.
- Welcoming clients warmly upon their arrival.
- Organizing and preparing patient files efficiently.
- Managing client correspondence and updating financial records accurately.
- Providing basic animal care information and addressing routine inquiries.
- Educating clients on available over-the-counter products.
- Admitting patients and ensuring accurate medical record entries.
- Preparing invoices for services rendered and processing payments.
- Accurately relaying messages via telephone, fax, and email.
What We Offer:
We are committed to your professional growth and well-being. Our comprehensive benefits package includes:
- Competitive salary with robust medical, dental, and vision insurance.
- 401K plan with generous company matching.
- Ample paid time off to maintain a healthy work-life balance.
- Employee referral program.
- Company-sponsored life insurance and short-term disability coverage.
- Continuing education allowances for professional development.
- Discounts on veterinary services and products for your pets.
Qualifications:
The ideal candidate will possess:
- A high school diploma or equivalent.
- Experience in a veterinary reception or customer service role is preferred.
- Strong organizational skills and the ability to thrive in a busy office environment.
- A compassionate attitude towards pets and their owners.
Our Commitment:
At Rarebreed Veterinary Partners, we prioritize talent and strive to create exceptional work experiences. We are focused on fostering a supportive environment that allows our staff to excel in providing outstanding care for pets and their families.
