Member Engagement Coordinator
2 weeks ago
POSITION DESCRIPTION
POSITION TITLE: Guest Experience Coordinator
REPORTS TO: Guest Experience Lead
DIRECT REPORTS: Non-management position
FLSA STATUS: Non-exempt, hourly
COMPENSATION: Base rate of $12.00 per hour, plus $2 - $4 per hour commission eligibility for memberships and personal training sales
ABOUT VASA FITNESS
At VASA Fitness, we strive to foster an uplifting environment for all by providing inclusive, accessible, and contemporary fitness options. Our brand is built on a culture that emphasizes unity, passion, integrity, enjoyment, and trust. This vibrant culture is reflected in the authentic connections formed within our supportive community, where lives are transformed.
We offer a comprehensive benefits package, including healthcare for employees working 20+ hours per week. All employees receive two complimentary gym memberships—one for themselves and one to share—along with 401k options.
For employees working 30+ hours per week: Paid Time Off (hourly), Health, Dental, Vision Benefits, and Paid Parental Leave.
For employees working 40 hours per week: Flexible Vacation Plan (salary) & Paid Holidays.
ROLE PURPOSE
The Guest Experience Coordinator is dedicated to providing a delightful and impactful experience for our members and guests during every visit. Responsibilities include warmly welcoming members, fostering personal connections, promptly addressing concerns, organizing equipment, and maintaining a pristine environment. This role is crucial in creating a positive first impression of VASA Fitness, promoting memberships, facilitating upgrades, and guiding guests and members throughout the facility.
KEY RESPONSIBILITIES
Operational Duties:
Commitment to Delivering an Exceptional Guest and Member Experience:
- Exhibit a genuine and friendly demeanor when interacting with guests and members.
- Welcome guests and members with a smile, maintaining eye contact and a courteous tone.
- Anticipate the needs of guests and members, providing clear guidance, accurate information, and support through our tools and technology.
- Familiarize yourself with our membership options, pricing, amenities, add-on services, and class formats.
- Conduct club tours following the Guest to Member Journey, assist in selling memberships, facilitate upgrades, schedule personal training consultations, and enroll members in personal training.
- Continuously seek ways to enhance the Guest and Member experience by sharing feedback with leadership and collaborating with the team to implement improvements.
Adherence to VASA Operational Standards:
- Perform daily tasks to meet VASA's high standards, including following guest and member check-in procedures, completing daily cleaning and hourly club inspections, restocking merchandise, and processing sales.
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