Member Engagement Coordinator

2 weeks ago


Omaha, Nebraska, United States VASA Fitness Full time

POSITION DESCRIPTION

POSITION TITLE: Member Engagement Coordinator

REPORTS TO: Member Experience Lead

DIRECT REPORTS: Non-management position

FLSA STATUS: Non-exempt, hourly

COMPENSATION: Base rate of $12.00 per hour, plus commission eligibility for memberships and personal training sales

ABOUT VASA FITNESS

At VASA Fitness, we strive to foster an uplifting environment for all individuals by providing inclusive and accessible fitness solutions. Our brand is built on a culture of unity, passion, integrity, and trust, where authentic connections are made within our vibrant community.

BENEFITS PACKAGE

We offer a comprehensive benefits package for employees working 20+ hours per week, including:

  • Two complimentary gym memberships—one for yourself and one to share.
  • 401k options.

For employees working 30+ hours per week: Paid Time Off, Health, Dental, Vision Benefits, and Paid Parental Leave.

For employees working 40 hours per week: Flexible Vacation Plan and Paid Holidays.

ROLE OVERVIEW

The Member Engagement Coordinator is dedicated to providing a fun and meaningful experience for our members and guests during every visit. Responsibilities include warmly greeting members, establishing personal connections, addressing concerns promptly, maintaining equipment organization, and ensuring the facility remains clean and inviting. This role is crucial in making a positive first impression of VASA Fitness, promoting memberships, facilitating upgrades, and guiding guests through the facility.

KEY RESPONSIBILITIES

Operational Duties:

Commitment to Exceptional Guest and Member Experience:

  • Exhibit a friendly and approachable demeanor when interacting with guests and members.
  • Welcome guests and members with a smile, maintaining eye contact and a courteous tone.
  • Anticipate the needs of guests and members, providing clear guidance and accurate information.
  • Familiarize yourself with membership plans, pricing, amenities, and class offerings.
  • Conduct facility tours, assist with membership sales, facilitate upgrades, and schedule personal training consultations.
  • Continuously seek ways to enhance the guest and member experience by sharing feedback with leadership and collaborating with the team.

Adherence to VASA Operational Standards:

  • Perform daily tasks in accordance with VASA's high standards, including check-in processes, cleaning duties, merchandise restocking, and sales processing.


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