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Member Engagement Coordinator

2 months ago

Omaha, Nebraska, United States VASA Fitness Full time

POSITION DESCRIPTION

POSITION TITLE: Guest Experience Coordinator

REPORTS TO: Guest Experience Lead

DIRECT REPORTS: Non-management position

FLSA STATUS: Non-exempt, hourly

COMPENSATION: Base rate of $12.00 per hour, plus commission eligibility for memberships and personal training sales

ABOUT VASA FITNESS

At VASA Fitness, we strive to foster an uplifting environment for all individuals by providing inclusive, accessible, and contemporary fitness options. Our brand is built on a culture that emphasizes unity, passion, integrity, enjoyment, and trust. This vibrant culture is reflected in the authentic connections formed within our supportive community, leading to transformative experiences for both members and team members.

BENEFITS PACKAGE

We offer a comprehensive benefits package that includes healthcare for employees working 20+ hours per week. All employees receive two complimentary gym memberships—one for personal use and another to share. Additionally, we provide 401k options.

For employees working 30+ hours per week: Paid Time Off (hourly), Health, Dental, Vision Benefits, and Paid Parental Leave.

For employees working 40 hours per week: Flexible Vacation Plan (salary) & Paid Holidays.

ROLE OVERVIEW

The Guest Experience Coordinator is dedicated to delivering an enjoyable and meaningful experience for our members and guests during every visit. Responsibilities include warmly greeting members, establishing personal connections, ensuring timely reporting of issues, organizing equipment, and maintaining a clean and inviting club environment. This role is essential in creating a positive first impression of VASA Fitness, promoting memberships, facilitating upgrades, and guiding guests and members throughout the facility.

KEY RESPONSIBILITIES

Operational Duties:

Commitment to Providing an Enjoyable Guest and Member Experience:

  • Exhibit a genuine and friendly demeanor when interacting with guests and members.
  • Welcome guests and members with a smile, maintaining eye contact and a courteous tone.
  • Anticipate the needs of guests and members, responding effectively with clear guidance and accurate information.
  • Familiarize yourself with membership plans, pricing, amenities, add-on options, and class formats.
  • Conduct club tours, promote memberships, assist members with upgrades, schedule personal training consultations, and enroll members in personal training sessions.
  • Continuously seek ways to enhance the guest and member experience by sharing feedback with leadership and collaborating with the team to implement improvements.

Adherence to VASA Operational Standards:

  • Perform daily tasks to VASA's high standards by following check-in processes, completing cleaning duties, conducting hourly club inspections, restocking merchandise, and processing sales.