Member Engagement Coordinator

2 weeks ago

Omaha, Nebraska, United States VASA Fitness Full time

POSITION DESCRIPTION

POSITION TITLE: Member Engagement Coordinator

REPORTS TO: Member Experience Lead

DIRECT REPORTS: Non-management position

FLSA STATUS: Non-exempt, hourly

COMPENSATION: Base rate of $12.00 per hour, plus $2 - $4 per hour commission eligibility for memberships and personal training sales

ABOUT VASA FITNESS

At VASA Fitness, we strive to cultivate an uplifting environment for all individuals by providing inclusive, accessible, and contemporary fitness options. Our brand is founded on a culture of unity, passion, integrity, fun, and trust. This vibrant culture is reflected in the authentic connections formed within our supportive community, where lives are transformed.

BENEFITS PACKAGE

We offer a comprehensive benefits package that includes healthcare for employees working 20+ hours per week. All employees receive two complimentary gym memberships—one for themselves and another to share—along with 401k options.

For employees working 30+ hours per week: Paid Time Off (hourly), Health, Dental, Vision Benefits, and Paid Parental Leave.

For employees working 40 hours per week: Flexible Vacation Plan (salary) & Paid Holidays.

ROLE PURPOSE

The Member Engagement Coordinator is tasked with delivering an enjoyable and meaningful experience to our members and guests during every visit. Responsibilities include warmly greeting members, fostering personal connections, ensuring timely reporting of issues, organizing equipment, and maintaining a pristine club environment. This role is crucial in creating a positive first impression of VASA Fitness, promoting memberships, facilitating upgrades, and guiding guests and members throughout the facility.

KEY RESPONSIBILITIES

Operational Duties:

Commitment to Providing an Enjoyable Guest and Member Experience:

  • Exhibit a genuine and friendly demeanor when interacting with guests and members.
  • Welcome guests and members with a smile, maintaining eye contact and a courteous tone.
  • Anticipate the needs of guests and members, responding with clear direction, accurate information, and support through our tools and technology.
  • Familiarize yourself with our membership plans, pricing, amenities, add-on options, and class formats.
  • Conduct club tours following the Guest to Member Journey, sell memberships, assist members with upgrades, schedule personal training consultations, and enroll members in personal training.
  • Continuously seek ways to enhance the guest and member experience by sharing feedback with leadership and collaborating with the team to implement improvements.

Adherence to VASA Operational Standards:

  • Fulfill daily responsibilities to VASA's high standards by following guest and member check-in processes, completing daily cleaning and hourly club inspections, restocking merchandise, and processing sales.

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