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Member Engagement Coordinator

2 months ago

Omaha, Nebraska, United States VASA Fitness Full time

POSITION DESCRIPTION

POSITION TITLE: Member Engagement Coordinator

REPORTS TO: Member Experience Lead

DIRECT REPORTS: Non-management position

FLSA STATUS: Non-exempt, hourly

COMPENSATION: Base rate of $12.00 per hour, plus commission eligibility of $2 - $4 per hour for memberships and personal training sales

ABOUT VASA FITNESS

At VASA Fitness, we strive to cultivate an uplifting atmosphere for all by providing inclusive, accessible, and contemporary fitness solutions. Our brand is founded on a culture of unity, passion, integrity, enjoyment, and trust. This vibrant culture is reflected in the authentic connections formed within our supportive community, where lives are transformed.

We offer a comprehensive benefits package, including healthcare options for employees working 20 or more hours per week. All employees receive two complimentary gym memberships—one for themselves and one to share—with additional 401k options.

For employees working 30+ hours per week: Paid Time Off (hourly), Health, Dental, Vision Benefits, and Paid Parental Leave.

For employees working 40 hours per week: Flexible Vacation Plan (salary) & Paid Holidays.

ROLE PURPOSE

The Member Engagement Coordinator is dedicated to providing a fun and meaningful experience for our members and guests during every visit. Responsibilities include warmly greeting members, fostering personal connections, promptly addressing issues, organizing equipment, and maintaining a clean and inviting environment. This role is essential in creating a positive first impression of VASA Fitness, facilitating membership sales, driving upgrades, and conducting tours for guests and members.

KEY RESPONSIBILITIES

Operational Duties:

Commitment to Delivering an Exceptional Guest and Member Experience:

  • Exhibit a genuine and friendly demeanor when interacting with guests and members.
  • Welcome guests and members with a smile, maintaining eye contact and a courteous tone.
  • Anticipate the needs of guests and members, providing clear guidance, accurate information, and support through our available tools and technology.
  • Be knowledgeable about our membership options, pricing, amenities, add-on services, and class formats.
  • Conduct club tours following the Guest to Member Journey, assist in selling memberships, facilitate upgrades, book personal training consultations, and enroll members in personal training sessions.
  • Continuously seek ways to enhance the Guest and Member experience by sharing feedback with leadership and collaborating with the team to implement improvements.

Adherence to VASA Operational Standards:

  • Perform daily tasks to VASA's high standards by following guest and member check-in protocols, completing daily cleaning and hourly club inspections, restocking merchandise, and processing sales.