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Patient Services Coordinator

2 months ago

Philadelphia, Pennsylvania, United States Penn Medicine Full time
Patient Services Coordinator Job Description

Penn Medicine is committed to delivering exceptional patient care, conducting innovative research, and educating future healthcare leaders. As a Patient Services Coordinator, you will play a vital role in supporting our tripartite mission.

Key Responsibilities:
  • Ensure compliance with regulatory standards, including TJC, DOH, FDA, HIPAA, and others.
  • Manage daily operations, including scheduling, staffing, and performance metrics.
  • Develop and maintain APM templates and master schedules.
  • Oversee AHIQA, run financial reports, and resolve work queues and/or issues.
  • Generate reports to monitor and coach real-time performance against established expectations/metrics.
  • Act as a communication link between teams and management, disseminating information and forwarding feedback.
  • Establish, implement, and maintain practice policies, procedures, and efficient systems.
Additional Responsibilities:
  • Assist staff in resolving difficult patient situations or complaints.
  • Participate in the interviewing process and oversee the training of new hires.
  • Perform surgery scheduling, as needed/required by the practice.
  • Provide administrative support to physicians or managers.
Requirements:
  • H.S. Diploma/GED (Required)
  • 3+ years Medical office experience
  • Associate of Arts or Science or Bachelor's Degree (preferred)

Penn Medicine offers a comprehensive compensation and benefits program, including one of the finest prepaid tuition assistance programs in the region. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy.

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.