Patient Services Coordinator

1 week ago


Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time
Patient Services Coordinator Job Description

Penn Medicine is dedicated to delivering exceptional patient care, conducting innovative research, and educating future healthcare professionals. As a Patient Services Coordinator, you will play a vital role in supporting the delivery of high-quality care and contributing to the success of our team.

Key Responsibilities:
  • Assist in maintaining a patient-focused environment and support the delivery of high-quality care.
  • Oversee daily operations and manage the day-to-day planning, scheduling, and problem-solving for assigned areas.
  • Develop and maintain automated patient management (APM) templates and master schedules.
  • Manage financial reports, resolve work queues, and prioritize the recovery of missing charges.
  • Act as a communication link between the team and management, disseminating information and forwarding feedback.
  • Effectively work with managers and providers to establish, implement, and maintain practice policies, procedures, and efficient systems.
  • Assist staff in resolving difficult patient situations or complaints.
  • Participate in the interviewing process and oversee the training of new hires.
Requirements:
  • High School Diploma or Equivalent (Required)
  • 3+ years of medical office experience (Preferred)
  • Associate of Arts or Science or Bachelor's Degree (Preferred)

Penn Medicine is an Equal Opportunity and Affirmative Action employer. We consider candidates for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran, or any other status protected by applicable law.



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