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Patient Services Coordinator
4 weeks ago
Penn Medicine is dedicated to delivering exceptional patient care, conducting innovative research, and educating future leaders in the field of medicine.
This role plays a critical part in ensuring the smooth operation of our patient services department, working closely with top clinical, technical, and business professionals across all disciplines.
As a Patient Services Coordinator, you will be responsible for:
- Managing the day-to-day planning, operations, and problem-solving for assigned areas
- Developing and maintaining APM templates and master schedules
- Oversight of AHIQA, running regular financial reports, and working towards reconciliation
- Generating and running reports to monitor and coach real-time performance against pre-established expectations/metrics
- Acting as the communication link between the group and management, disseminating information and forwarding information back up to management
You will also be responsible for:
- Assisting staff in resolving difficult patient situations or complaints
- Participating in the interviewing process and overseeing the training of new hires
- Performing surgery scheduling, as needed/required by the practice
- Providing administrative support to physicians or manager(s)
Penn Medicine employees are actively engaged and committed to our mission. Together, we will continue to make medical advances that help people live longer, healthier lives.
