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Receptionist Specialist

2 months ago

East Lansing, Michigan, United States Michigan State University Full time
Position Overview

Job Title
Front Desk Associate

Role Summary

As a Front Desk Associate, you will be trained to excel in various front office roles at Michigan State University. Your responsibilities will include:
  • Operating the telephone system
  • Managing reservations and front desk operations
  • Delivering exceptional customer service to a diverse clientele
  • Engaging proactively with hotel guests
  • Assisting guests with their luggage and providing directions
  • Handling phone inquiries, performing data entry, and maintaining accurate records
  • Ensuring precise guest accounts and transactions at the front desk
  • Facilitating the check-in and check-out process while supporting various guest service tasks
  • Leaving guests with a memorable and positive experience at Michigan State University
  • Gaining valuable skills such as:
    • Professional demeanor
    • Enhanced interpersonal communication
    • Decision-making empowerment
    • Team collaboration
    • Comprehensive guest service
Essential Qualifications
  • Dedication to providing outstanding service to all hotel patrons
  • Strong communication abilities
  • Availability to work 16-32 hours weekly, including weekends, evenings, and holidays
Preferred Qualifications

Prior experience in a hotel or resort setting

Equal Opportunity Employment Statement

All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or protected veteran status.

Physical Requirements

Ability to frequently lift 20 lbs or more.