Distributed Energy Resource Specialist

3 weeks ago


Providence, Rhode Island, United States Integrated Resources Full time

About Us: At Integrated Resources, we strive to create innovative solutions that drive business growth. Our team is dedicated to delivering exceptional results, fostering strong relationships, and promoting a culture of excellence.

Job Description: The Distributed Energy Resource Specialist plays a critical role in managing stakeholder and customer relationships by providing responses to Distributed Energy Resource customer complaints and other related program matters. Key responsibilities include managing Transfer of Ownership requests, modification of ACH and Checking data for incentive payments, allocation of customer credits to applicable accounts, timely email and phone responses related to general program inquiries and billing discrepancies, deliver forecasting and reporting solutions, maintain proactive communication with customers and internal stakeholders, provide analysis on root cause issues, assist in creating Standard Operating Procedures, support discussions with Customer Energy Integration and Engineering, develop and maintain relationships with internal stakeholders and Rhode Island regulatory external stakeholders, investigate and resolve Distributed Energy Resources-related complaints, and promote procedural best practices within the team.

Requirements:

  • Bachelor's degree or 3 years' experience in a customer-facing role.
  • Demonstrated ability to lead and manage cross-functional teams/projects, absorb information, develop creative/practical business solutions, and achieve desired results in a highly technical, operational environment.
  • Excellent analytical, organizational, and time management skills with the ability to manage a diverse range of projects simultaneously.
  • Consistency in delivering on commitments, ownership of the results, exhibiting high standards of integrity while engaging, empowering, and driving accountability to effectively deliver results.

Benefits: Enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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