Solar Customer Support Expert

3 weeks ago


Providence, Rhode Island, United States Pinnacle Group Full time

As a key member of our team at Pinnacle Group, you will play a critical role in supporting our customers in Rhode Island with their Distributed Energy Resources (DER) needs. We are seeking a highly skilled and motivated individual to join our team as a Solar Customer Support Expert. The ideal candidate will have excellent customer service skills, strong analytical abilities, and a passion for renewable energy.

About the Role:

The Solar Customer Support Expert will be responsible for managing transfer of ownership requests when a customer moves to a premise with solar. This includes modifying ACH and checking data for incentive payments and allocating customer credits to applicable accounts. You will also provide timely email and phone responses related to general program inquiries and billing discrepancies.

Responsibilities:
  • Manage Transfer of Ownership requests
  • Modify ACH and Checking data for incentive payments
  • Allocate customer credits to applicable accounts
  • Provide timely email and phone responses
  • Deliver forecasting and reporting solutions

In addition to these responsibilities, you will aid in proactive communications to key stakeholders and customers internally and externally. You will maintain a process of proactive communication to customers and internal stakeholders on receipt of request, expected response time, and final resolution as required. You will also investigate, analyze, resolve, and respond to DER-related complaints filed by internal and external customers.

Requirements:
  • Bachelor's degree preferred or minimum of 3 years' experience in a customer-facing role
  • Demonstrated ability to lead and manage cross-functional teams/projects
  • Excellent analytical, organizational, and time management skills

We offer a competitive salary range of $30-$32 hourly and an opportunity to work with a dynamic team that is passionate about renewable energy. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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