Distributed Energy Resource Support Professional

3 days ago


Providence, Rhode Island, United States AGM Tech Solutions Full time

About the Role

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This is an exciting opportunity to join AGM Tech Solutions as a Distributed Energy Resource Support Professional. As a key member of our team, you will be responsible for providing exceptional customer support and ensuring seamless interactions with stakeholders.

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Key Responsibilities

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  • Manage Transfer of Ownership requests when a customer moves to a premise with solar">
  • Modification of ACH and Checking data for incentive payments">
  • Location of customer credits to applicable accounts">
  • Timely email and phone responses related to general program inquiries and billing discrepancies">
  • Deliver forecasting and reporting solutions that will drive accuracy and standardization">
  • Maintain a process of proactive communication to customers and internal stakeholders on receipt of request, expected response time, and final resolution as required">
  • Provide analysis on root cause issues, support initiatives and process improvements">
  • Assist in creating and building Standard Operating Procedures and training plan to ensure sustainability and control compliance">
  • Support and attend discussions with Customer Energy Integration and Engineering as required">
  • Develop and maintain relationships with internal stakeholders and regulatory external stakeholders">
  • Investigate, analyze, resolve, and respond to Distributed Energy Resources related complaints filed by internal and external customers, Stakeholders, Executives, State and Local Government Officials, Commissions, Regulators, Elected Officials, Media, Small Claims and Better Business Bureau">
  • Promote and implement procedural best practice through structured quality assurance within the team to ensure all working practices are compliant with policies and regulatory requirements">
  • Emergency and storm role commitment; this is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service">
  • The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers">
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Requirements

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  • Bachelor's degree preferred or a minimum of 3 years' experience in a customer-facing role in lieu of a degree">
  • Demonstrated ability to lead and manage cross-functional teams/projects, absorb information, develop creative/practical business solutions, and achieve desired results in a highly technical, operational environment is required">
  • Excellent analytical, organizational, and time management skills with the ability to manage a diverse range of projects simultaneously">
  • Consistency in delivering on commitments, ownership of the results, exhibiting high standards of integrity while engaging, empowering, and driving accountability to effectively deliver results">
  • Possesses knowledge and understanding of electric or gas policies, processes, systems, tariffs, and general practices and how to apply them effectively">
  • Knowledge of the NET metering, Renewable Energy Growth and Shared Solar programs is required">
  • Knowledge and understanding of customer systems and billing procedures">
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What We Offer

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  • Market rate salary: $65,000 - $80,000 per annum">
  • Competitive benefit packages including medical insurance, dental insurance, and positive work-life balance">
  • Opportunities for career growth and professional development">
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About Us

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AGM Tech Solutions is a Women-Minority owned Firm relationship-based IT Consulting firm dedicated to Serving our Clients Nationwide. Our dedicated team strives to exceed the expectations of our clients and employees by building long-term relationships based on Integrity, Trust, Hard Work, Commitment, and our service experience. We offer a consultative approach to each and every client by taking the time to listen to their needs and help them get where they want to go by becoming an extension of their organization.

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We provide Information Technology staffing: High caliber talent for temporary support and project Deliverables. Direct IT placement services: Contract-to-Hire Direct Hire professionals for longer-term needs.



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