Solar Customer Support Specialist: Rhode Island Program Expert

1 month ago


Providence, Rhode Island, United States Integrated Resources Full time

Job Title: Solar Customer Support Specialist

About the Role:

We are seeking an experienced and skilled Solar Customer Support Specialist to join our team at Integrated Resources. This role will be based in Rhode Island and will focus on supporting our Distributed Energy Resource (DER) program.

Key Responsibilities:

The successful candidate will be responsible for managing Transfer of Ownership requests, modifying ACH and checking data for incentive payments, allocating customer credits to applicable accounts, and providing timely email and phone responses related to general program inquiries and billing discrepancies.

They will also be responsible for delivering forecasting and reporting solutions that drive accuracy and standardization, maintaining proactive communication with customers and internal stakeholders, and analyzing root cause issues to support initiatives and process improvements.

In addition, the specialist will assist in creating and building Standard Operating Procedures and training plans to ensure sustainability and control compliance, and develop and maintain relationships with internal stakeholders and Rhode Island regulatory external stakeholders.

Requirements:

To be successful in this role, you will need a bachelor's degree preferred or a minimum of 3 years' experience in a customer-facing role in lieu of a degree. You will also require a demonstrated ability to lead and manage cross-functional teams/projects, absorb information, develop creative/practical business solutions, and achieve desired results in a highly technical, operational environment.

You should have excellent analytical, organizational, and time management skills, with the ability to manage a diverse range of projects simultaneously. Consistency in delivering on commitments, ownership of results, exhibiting high standards of integrity while engaging, empowering, and driving accountability to effectively deliver results is essential.

Preferred Qualifications:

Possessing knowledge and understanding of electric or gas policies, processes, systems, tariffs, and general practices and how to apply them effectively is desirable. Knowledge of the Rhode Island NET metering, Renewable Energy Growth and Shared Solar programs is required. Knowledge and understanding of customer systems and billing procedures, as well as exposure to Rhode Island regulatory requirements, are also essential.

About the Company:

Integrated Resources is a leading provider of innovative energy solutions, dedicated to delivering exceptional service and value to our customers. Our team is passionate about shaping the future of energy and committed to making a positive impact on the communities we serve.

Compensation Package:

We offer a competitive salary range of $65,000 - $90,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and professional development opportunities.



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