Medical Office Coordinator

4 days ago

Brockton, Massachusetts, United States Brockton Neighborhood Health Center Full time
Job Summary

We are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at Brockton Neighborhood Health Center. The successful candidate will be responsible for coordinating clerical aspects of patient services to ensure completeness and continuity of care.

Key Responsibilities
  • Coordinate patient check-in and check-out processes, ensuring accurate and timely completion of tasks.
  • Schedule follow-up appointments, internal and external referrals, and collect patient copays and deductibles.
  • Manage patient correspondence, including letters and phone calls, and maintain accurate records.
  • Provide exceptional customer service to patients, responding to their inquiries and concerns in a professional and courteous manner.
  • Collaborate with healthcare providers and other staff members to ensure seamless communication and coordination of patient care.
  • Perform administrative tasks, such as data entry, filing, and maintaining accurate records.
  • Assist with special projects and initiatives, as needed.
Requirements
  • High school diploma or equivalent required; medical secretary program preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, providers, and staff.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Proficiency in computer software, including electronic health records and practice management systems.
  • Ability to maintain confidentiality and handle sensitive patient information with discretion.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities and deadlines.
Working Conditions

The Medical Office Coordinator will work in a busy community health center, interacting with patients, providers, and staff on a daily basis. The ideal candidate will be able to work effectively in a team environment, prioritize tasks, and manage multiple projects simultaneously.

Physical Requirements

The Medical Office Coordinator will be required to sit for extended periods, with occasional walking and standing. Visual acuity and hearing acuity sufficient for frequent reading and conversation.

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