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Front Office Director

2 months ago

Orlando, Florida, United States UCF Hotel Venture VI Full time

Key Responsibilities:

As a Front Office Manager at UCF Hotel Venture VI, you will be responsible for leading the guest services team and ensuring high levels of service and quality.

Key Accountabilities:

  • Direct and supervise operational activities of the guest services team, ensuring seamless execution of hotel operations.
  • Manage room types, training, team relations, and communication to maintain a positive and productive work environment.
  • Develop and implement strategies to improve guest satisfaction and loyalty, driving business growth and revenue.

Requirements:

  • 2-3 years of front office or guest services management experience in a similar hotel environment.
  • Strong knowledge of hotel operations, including front desk, housekeeping, and food and beverage services.
  • Excellent communication and guest service skills, with the ability to build strong relationships with guests and team members.
  • Organizational skills and ability to work flexible hours, including evenings, weekends, and holidays.

What We Offer:

As a valued member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional guest experiences and driving business success.