Housekeeping Director

7 days ago


Charlotte, North Carolina, United States Lexima Full time
Job Summary

We are seeking a highly skilled and experienced Executive Housekeeping Manager to join our team at Lexima. The successful candidate will be responsible for leading and directing the Housekeeping and Laundry departments to ensure exceptional cleanliness, quality, and service standards are maintained throughout the hotel.

Key Responsibilities
  • Leadership and Management
    • Direct and supervise Housekeeping and Laundry staff to ensure high standards of cleanliness and quality are maintained.
    • Develop and implement effective strategies to improve departmental performance and productivity.
    • Conduct regular performance reviews and provide coaching and training to staff as needed.
  • Quality Assurance
    • Ensure that all hotel rooms and public areas meet Lexima's high standards for cleanliness, comfort, and aesthetics.
    • Conduct regular quality audits to identify areas for improvement and implement corrective actions.
  • Operations and Logistics
    • Manage the procurement and inventory of departmental supplies and equipment.
    • Develop and implement effective scheduling and rotation systems to ensure optimal productivity and efficiency.
    • Collaborate with other departments to ensure seamless operations and excellent guest experience.
  • Training and Development
    • Develop and implement comprehensive training programs for Housekeeping and Laundry staff.
    • Provide ongoing coaching and mentoring to staff to ensure they have the skills and knowledge needed to excel in their roles.
  • Compliance and Safety
    • Ensure that all departmental staff are aware of and comply with Lexima's safety policies and procedures.
    • Conduct regular safety audits to identify areas for improvement and implement corrective actions.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • Minimum of one year management experience in hotel Housekeeping department.
  • Skills and Qualifications
    • Basic knowledge of Microsoft Office software, including Excel, Outlook, and Word.
    • Knowledge of OPERA Property Management System preferred.
    • Exhibits initiative, responsibility, flexibility, and leadership.
    • Knowledge of hotel, housekeeping, and hotel laundry operations required.
    • Ability to multi-task and establish priorities, leading and directing multiple projects while overseeing day-to-day operations.
    • Ability to maintain organization in a changing environment.
    • Ability to perform basic mathematical calculations, with or without a calculator, as related to calculating and analyzing metrics related to productivity and labor/operational budgets.
  • Physical Requirements
    • Frequently required to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.
    • Occasionally lift and/or move up to 50 pounds and pushing and/or pulling approximately 100lbs.
    • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Benefits
  • Medical Insurance
  • Dental/Vision Insurance
  • 401k
  • Paid Time Off
  • Brand Discounts


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