Operations Manager

1 day ago


Charlotte, North Carolina, United States Interstate Building MTC, Inc. Full time
Job Summary

Interstate Building MTC, Inc. is seeking a highly motivated and experienced Facilities Director to join our team. As a key member of our operations team, you will be responsible for managing the daily activities of assigned portfolio sites, ensuring that all locations are fully staffed and that customer satisfaction is consistently met.

Key Responsibilities
  • Manage the daily activities of assigned portfolio sites, including cleaning and maintenance of all offices, concourses, seating areas, washrooms, and public spaces.
  • Ensure that all locations within the portfolio are fully staffed at all times, including the hiring and onboarding of staff.
  • Plan, organize, and direct team members to ensure the highest degree of customer satisfaction.
  • Coordinate and schedule special project work for assigned buildings and regions.
  • Communicate and work closely with the home office to improve operations and employee experience.
  • Daily supervision of janitorial and facility staff, holding them accountable for performance and attendance.
  • Communicate and report to the Director on a weekly basis.
  • Maintain and order cleaning supplies and inventory for all facilities and projects.
  • Process payroll for all staff in a timely and accurate manner, according to company policies and procedures.
  • Assure direct reports are independently clocking in and out and processing timesheets.
  • Schedule and train new janitorial staff members.
  • Responsible for managing disciplines and performance, documenting according to company policies and procedures, and coordinating with HR as needed.
  • Enforce all company policies and procedures, and champion the Company Handbook/Code of Conduct.
  • Assure all buildings within the assigned portfolio are operating on budget, reviewing the budget weekly.
  • Uphold the highest standards of cleanliness, safety, and conduct.
  • Conduct building inspections and reports for clients.
  • Daily communication with clients via phone and email, meeting with clients in person as determined by the RDO.
  • Plan and coordinate new startups, including recruiting and training new employees.
  • Attend walkthroughs as requested throughout assigned territory/region.
  • Attend monthly manager training courses to develop leadership skills.
  • Knowledge of OSHA and safety standards within the housekeeping department.
  • Ensure the proper maintenance of all equipment, including repair and/or replacement of used and damaged equipment.
Requirements
  • 3-5 years' experience working in the janitorial industry.
  • Prior floor experience preferred.
  • Ability to travel throughout the portfolio and consistently be at respective locations (this is not a remote position).
  • Previous experience managing a janitorial team through motivation, coaching, and development.
  • Prior experience with Microsoft Word and Outlook.
  • The ability to anticipate customer needs, change goals and direction quickly, and multitask.
  • Ability to quickly learn and utilize Paylocity and other technology as directed and required for the role.
  • Proven experience supervising housekeeping departments of 15+ employees.
  • Ability to maintain a budget.
  • Ability to sell additional services to clients.
  • Capable of using independent judgment/solid decision-making skills.
  • Proven comfort and experience interacting effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
  • Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
  • Bilingual (English/Spanish) a plus.
  • Proficiency with general office PC applications (i.e., word processing, spreadsheets, databases).
  • Demonstrates excellent written and verbal communication skills.
  • Proven job reliability, diligence, dedication, and attention to detail.
  • Must be flexible with working nights, weekends, and holidays.
  • Must have a valid Driver's License.

Physical Requirements:

  • Must be able to lift up to 50lbs independently and ability to bend.
  • Extensive standing and walking.

Interstate Building MTC, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


  • Operations Manager

    22 hours ago


    Charlotte, North Carolina, United States Indigo Road Hospitality Group - IR Management, LLC Full time

    Job Summary:We are seeking an experienced Operations Manager to support our Restaurant General Manager in all aspects of daily operations, including financial planning, personnel management, and guest relations. As a key member of our team, you will be responsible for fostering a positive and supportive work environment that motivates team members and drives...

  • Operations Manager

    4 hours ago


    Charlotte, North Carolina, United States Brenntag Full time

    Operations ManagerBrenntag is seeking a highly skilled Operations Manager to join our team in Charlotte. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our facilities, assets, and personnel.Key Responsibilities:Manage operational activities to ensure safe, efficient, and effective production...

  • Operations Manager

    6 days ago


    Charlotte, North Carolina, United States FinTech Processing Full time

    Job Description**Job Summary**FinTech Processing, a leading national Merchant Service Provider, is seeking a highly skilled Operations Manager to oversee day-to-day operations and drive business growth. As a key member of our team, you will be responsible for managing a team of employees, ensuring compliance with regulations, and developing departmental...

  • Operations Manager

    5 days ago


    Charlotte, North Carolina, United States Tosca Services, LLC Full time

    Job Title: Operations ManagerLocation: Charlotte, NC, USTravel: Up to 10%Job SummaryThe Operations Manager position is a critical role within Tosca Services, LLC. This position is responsible for managing and directing all aspects of our Service Center. The successful candidate will be accountable for the performance of the Service Center concerning safety,...

  • Operations Manager

    7 days ago


    Charlotte, North Carolina, United States Westlake Hardware Full time

    About Westlake Ace HardwareWestlake Ace Hardware is a leading hardware retailer in the United States, operating over 150 neighborhood stores across the country. Our company is committed to providing exceptional customer service and a wide range of products to meet the needs of our customers.Job SummaryThe Assistant Manager, Operations is responsible for...

  • Operations Manager

    8 minutes ago


    Charlotte, North Carolina, United States Naman Hotels Full time

    Operations ManagerNaman Hotels, a leading hospitality company, is seeking an experienced Operations Manager to join our team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotels, delivering exceptional guest experiences, and driving business growth.Key Responsibilities:Supervise hotel departments,...

  • Operations Manager

    21 hours ago


    Charlotte, North Carolina, United States Mr Handyman Full time

    Job Summary:We are seeking a highly skilled and experienced Operations Manager to join our team at Mr. Handyman. As an Operations Manager, you will be responsible for overseeing and managing daily operations in our Charlotte location, ensuring our team of field technicians is well-coordinated and supported.Key Responsibilities:Operational Excellence: Develop...

  • Operations Manager

    6 days ago


    Charlotte, North Carolina, United States REMAX Executive Full time

    Job OverviewWe are seeking a highly skilled Operations Manager to join our management team at RE/MAX Executive. This is a key role that requires a strong leader to oversee the smooth management of our offices.Key ResponsibilitiesOffice Management: Ensure the efficient operation of our offices, including managing staff, resources, and workflows.Staff...

  • Operations Manager

    4 weeks ago


    Charlotte, North Carolina, United States TIAA Full time

    Operations ManagerThe Operations Manager role is responsible for traditional security operation center functions focused on monitoring, alerting, initial triage, anomaly and alarm management response and the single intake (e.g., employee emergency communication channels) of and reporting of security incidents. This role is emergency management and critical...

  • Operations Manager

    6 days ago


    Charlotte, North Carolina, United States Crunch Fitness - CR Holdings Full time

    Job SummaryCrunch Fitness - CR Holdings is seeking a highly motivated and organized Operations Manager to oversee the successful operation of our front desk. This key role is responsible for hiring, training, and managing front desk staff to ensure exceptional customer service and a seamless member experience.Key ResponsibilitiesRecruit, train, and develop...

  • Operations Manager

    2 weeks ago


    Charlotte, North Carolina, United States C design Inc. Full time

    Job OverviewC DESIGN is on the lookout for a skilled Operations Manager to enhance our dynamic team environment, community-driven approach, and robust operational management framework. The ideal candidate will possess the ability to effectively navigate and manage various facets of the organization concurrently. Additionally, this role offers the chance to...

  • Operations Manager

    1 week ago


    Charlotte, North Carolina, United States Compass Group, North America Full time

    Job SummaryWe are seeking a highly skilled Facilities Management Professional to join our team at Compass Group, North America. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our facilities, providing exceptional customer service, and driving business growth.Key Responsibilities:Management...

  • Operations Manager

    1 week ago


    Charlotte, North Carolina, United States Penn Station East Coast Subs Full time

    Job Summary:Penn Station East Coast Subs is seeking a highly motivated and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading our store operations and ensuring that our customers receive exceptional service and quality products.Key Responsibilities:Utilize knowledge of positional...

  • Operations Manager

    2 weeks ago


    Charlotte, North Carolina, United States Restaurant Management Search Full time

    Join a Leading Restaurant Brand We are excited to present an exceptional opportunity with a prominent Corporation / Franchisor in the fast-casual dining sector. This role offers a balanced work schedule without early mornings or late nights, along with comprehensive benefits from day one and significant growth potential. Are you ready to elevate your...

  • Operations Manager

    20 hours ago


    Charlotte, North Carolina, United States Naman Hotels Full time

    About the RoleNaman Hotels, a leading hospitality company, is seeking a highly skilled and experienced Operations Manager to join our team. As a key member of our management team, you will be responsible for assisting the General Manager in overseeing the day-to-day operations of our hotel.Key ResponsibilitiesDepartmental Supervision: Supervise and manage...


  • Charlotte, North Carolina, United States One Medical Full time

    About the RoleOne Medical is seeking a highly skilled and experienced Senior Manager to lead the operations of our High Risk Care Field Operations team. As a key member of our leadership team, you will be responsible for managing the day-to-day operations of our primary care house calls program and related field-based services, serving the highest risk...


  • Charlotte, North Carolina, United States Ripple Talent Full time

    About the RoleRipple Talent is seeking a highly skilled and experienced Executive Director of Operations to join our team. As a key member of our organization, you will be responsible for driving operational excellence across all aspects of our business.Key ResponsibilitiesStrategic Planning: Develop and implement operational strategies to align with company...


  • Charlotte, North Carolina, United States REGAL ENTERTAINMENT GROUP Full time

    Job Summary:We are seeking a highly skilled and experienced Theatre Operations Manager to join our team at Regal Entertainment Group. As a key member of our management team, you will be responsible for the day-to-day operations of our theatres, including supervising employees, managing theatre operations, and ensuring exceptional customer service.Key...


  • Charlotte, North Carolina, United States Men's Wearhouse Full time

    About the Role:We are seeking a highly motivated and experienced Store Operations Manager to join our team at Men's Wearhouse. As a Store Operations Manager, you will play a critical role in supporting the store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence.Key...


  • Charlotte, North Carolina, United States Preferred Parking Service, LLC Full time

    Parking Operations Manager Job DescriptionPreferred Parking Service, LLC is seeking a highly skilled and experienced Parking Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our parking facilities.Key Responsibilities:Facility Management: Oversee the daily...