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Housekeeping Operations Manager

2 months ago

Charlotte, North Carolina, United States Kimpton Hotel Full time

About the Role

We're seeking a highly skilled and experienced Housekeeping Manager to join our team at Kimpton Tryon Park Hotel. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and quality in our guest rooms and public areas.

Key Responsibilities

  • Supervise and coordinate the activities of room attendants/room cleaners to ensure efficient and effective cleaning and maintenance of hotel premises.
  • Maintain high-quality performance and productivity levels by setting quality standards and communicating with Front Desk, Sales, and Maintenance Departments.
  • Assist in the selection, recruitment, and training of qualified housekeeping personnel.
  • Ensure all meeting room public spaces are accurately set up according to meeting room/event function sheets.
  • Confirm housekeeping staff members have arrived or find substitutes for absent employees.
  • Prepare and distribute room assignments and keys to housekeeping attendants.
  • Check floors periodically, update room status, and identify opportunities for service improvements.
  • Answer department telephone to respond quickly to guest requests.
  • Check hotel's computer for information concerning room status and enter updated room status.
  • Review and update systems and supplies purchases for guest room accommodations using budgetary guidelines.
  • Train staff on new laws or regulations necessary to safely perform tasks.
  • Maintain high-quality housekeeping standards in guest rooms, linens, uniforms, lost and found, laundry, and janitorial department.
  • Establish quality-cleaning programs to ensure appearance and life of furniture, fixtures, and equipment.
  • Submit requests for repair of cleaning equipment.
  • Requisition or purchase supplies and equipment for hotel room honor bars, toiletries, and paper products.
  • Assist Director of Housekeeping in scheduling regular and irregular maintenance and cleanings of hotel, including deep cleanings of rooms and public areas.

Requirements

  • High school diploma or general education degree (GED) required.
  • 1+ years management experience in hospitality industry.
  • Positivity, teamwork, and passion for customer service.
  • Flexible schedule, able to work evenings, weekends, and holidays.
  • Basic knowledge of MS Office.

About Us

Kimpton Hotels & Restaurants is a boutique hotel chain that values diversity, equity, and inclusion. We believe that our differences make a difference and strive to create a culture that reflects the diversity of our guests. We welcome and celebrate people of all backgrounds, experiences, and perspectives.