Facilities Operations Manager

2 days ago


Charlotte, North Carolina, United States Five Star Senior Living Full time
About This Role

At Five Star Senior Living, we are seeking a highly skilled and experienced Facilities Director to join our team. As a key member of our leadership team, you will be responsible for overseeing all aspects of facility management, including maintenance, housekeeping, safety, and inventory control.

Key Responsibilities
  • Conduct daily walkthroughs to ensure all areas, including model apartments and rent-ready units, meet the community's standards and maintain a checklist for regular review.
  • Schedule and monitor preventative maintenance programs to ensure the longevity and efficiency of facility equipment.
  • Ensure compliance with all safety regulations, managing the Safety Data Sheets (SDS) book, and leading the safety/OSHA committee.
  • Participate in emergency preparedness training and inform new hires about emergency shut offs and safety protocols.
  • Be on-call to respond promptly to emergency maintenance situations, ensuring timely resolution to minimize disruption and maintain safety standards.
  • Perform daily reviews and necessary follow-ups using the TELS (Total Equipment Life Support) system to address maintenance needs.
  • Manage and maintain an inventory of maintenance and housekeeping supplies.
  • Select, manage, and monitor performance of contractors and vendors to ensure quality service delivery and cost efficiency.
  • Review and respond to communications in the Workday inbox promptly.
  • Oversee financials, including review of vendor and supplies invoices and budget management.
  • Lead daily stand-ups for the Facilities team and participate in all community leader stand-ups.
  • Coach, develop, and provide feedback to team members, conducting regular one-on-one meetings to ensure professional growth.
  • Ensure new hires complete onboarding training and comply with necessary regulations.
  • Participate in and provide recommendations for the hiring and potential disciplinary actions for team members.
  • Participate in resident council meetings to address facility-related concerns and gather feedback.
  • Engage in at-risk meetings and the new neighbor move-in experience to ensure facility aspects are well-integrated into the overall resident experience.
  • Participate in daily stand-up meetings with community leaders to ensure facility issues are communicated and addressed promptly.
  • Regularly meet with the Sales team and Executive Director to align on facility priorities and readiness.
  • Assist in at-risk meetings and the new neighbor move-in experience to ensure facilities meet the needs of all residents.
Requirements
  • Must be at least 18 years of age.
  • Must pass State and Company criminal background/drug screens.
  • Must possess a valid state driver's license for the state in which you are employed. Depending on the community vehicle used for resident transportation, a Commercial Driver's License (CDL) with a passenger endorsement may be required.
  • Must have the ability to safely drive and operate a van or larger vehicle to assist residents with boarding and exiting the vehicle ensuring their safety and comfort.
  • Requires a minimum of two years of related maintenance experience. Formal training in carpentry, plumbing, painting, HVAC, refurbishing and cleaning preferred.
  • Ability to problem solve, plan, organize, communicate, and cooperate with others.
  • Strong leadership skills with the ability to motivate and develop a diverse team.
  • Knowledgeable in building codes and safety regulations.


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