Director Of Housekeeping

1 month ago

Charlotte, North Carolina, United States Hilton Charlotte University Place Full time
Exciting opportunity to join our Hilton Charlotte University Place Hotel as our Director of Housekeeping.

We are looking for a Director of Housekeeping to lead our team and ensure we provide excellent customer service and clean accommodations to all our guests.

This role will ensure housekeeping team members clean and maintain guest rooms and public areas in accordance with guest expectations and Hilton Brand Standards of products and services.

Ultimately, you will help ensure our daily housekeeping operations run smoothly and that guests are satisfied.

Responsibilities:

  • Maintain housekeeping staff levels for optimal performance
  • Interview and select all department-level personnel
  • Stay current with industry-related technological improvements geared toward improved efficiency of delivery, and/or quality of product provided
  • Responsible for the smooth, efficient, cost-effective operation of the housekeeping department, including; labor management, inventory control, and product selection
  • Coordinate departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guest rooms, public and other assigned areas of responsibility
  • Oversee inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
  • Coordinate special projects related to housekeeping operations as determined by the AGM/GM
  • Establish work routines and schedules which address the needs of the hotel, while being flexible enough to respond to emergency situations and fluctuations in occupancy
  • Keep hotel leadership apprised of all significant happenings within the department
  • Attend all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintain communication with other departments within the hotel
  • Hold daily standups and monthly department meetings designed to provide necessary contact and operating information for all departmental employees
  • Deal directly with guests whenever necessary to solve problems and ensure satisfaction
  • Establish and ensure adherence to all departmental policies, procedures and guidelines
  • Evaluate individual employee performance, determine areas in need of improvement or requirements for advancement, and establish goals, objectives and training needs required to attain the same
  • Evaluate changes in guest needs, the hotel guest mix and the industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
  • Promote and apply teamwork skills at all times
  • Remain polite, friendly, and helpful to guests, management and fellow employees
  • Execute emergency procedures in accordance with hotel standards
  • Comply with required safety regulations and procedures
  • Maintain cleanliness and excellent condition of equipment and work area Qualifications:
  • Thorough knowledge of all matters relating to the proper administration and operation of Hospitality Housekeeping operations
  • Minimum 3 years of experience with full-service Hilton or Marriott brands preferred
  • Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
  • Effective management, leadership, organizational and communication skills
  • Ability to work a flexible schedule to include days, nights, weekends and holidays
  • Maintain housekeeping staff levels for optimal performance
  • Interview and select all department-level personnel
  • Stay current with industry-related technological improvements geared toward improved efficiency of delivery, and/or quality of product provided
  • Responsible for the smooth, efficient, cost-effective operation of the housekeeping department, including; labor management, inventory control, and product selection
  • Coordinate departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guest rooms, public and other assigned areas of responsibility
  • Oversee inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
  • Coordinate special projects related to housekeeping operations as determined by the AGM/GM
  • Establish work routines and schedules which address the needs of the hotel, while being flexible enough to respond to emergency situations and fluctuations in occupancy
  • Keep hotel leadership apprised of all significant happenings within the department
  • Attend all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintain communication with other departments within the hotel
  • Hold daily standups and monthly department meetings designed to provide necessary contact and operating information for all departmental employees
  • Deal directly with guests whenever necessary to solve problems and ensure satisfaction
  • Establish and ensure adherence to all departmental policies, procedures and guidelines
  • Evaluate individual employee performance, determine areas in need of improvement or requirements for advancement, and establish goals, objectives and training needs required to attain the same
  • Evaluate changes in guest needs, the hotel guest mix and the industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
  • Promote and apply teamwork skills at all times
  • Remain polite, friendly, and helpful to guests, management and fellow employees
  • Execute emergency procedures in accordance with hotel standards
  • Comply with required safety regulations and procedures
  • Maintain cleanliness and excellent condition of equipment and work area

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