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Housekeeping Operations Manager
2 months ago
About the Role
We're seeking a highly skilled and experienced Housekeeping Manager to join our team at Kimpton Tryon Park Hotel. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and quality in our guest rooms and public areas.
Key Responsibilities
- Supervise and coordinate the activities of room attendants/room cleaners to ensure efficient and effective cleaning and maintenance of hotel premises.
- Maintain high-quality performance and productivity levels by setting quality standards and communicating with Front Desk, Sales, and Maintenance Departments.
- Assist in the selection, recruitment, and training of qualified housekeeping personnel.
- Ensure all meeting room public spaces are accurately set up according to meeting room/event function sheets.
- Confirm housekeeping staff members' arrival and find substitutes for absent employees.
- Prepare and distribute room assignments and keys to housekeeping attendants.
- Check floors periodically, update room status, and identify opportunities for service improvements.
- Answer the department telephone to respond quickly to guest requests.
- Check hotel's computer for information concerning room status and enter updated room status.
- Review and update systems and supplies purchases for guest room accommodations using budgetary guidelines.
- Train staff on new laws or regulations necessary to safely perform their tasks.
- Maintain high-quality housekeeping standards in guest rooms, linens, uniforms, lost and found, laundry, and janitorial department.
- Establish quality-cleaning programs to ensure appearance and life of furniture, fixtures, and equipment.
- Submit requests for repair of cleaning equipment.
- Requisition or purchase supplies and equipment for hotel room honor bars, toiletries, and paper products.
- Assist the Director of Housekeeping in scheduling regular and irregular maintenance and cleanings of the hotel.
Requirements
- High school diploma or general education degree (GED) required.
- 1+ years of management experience in the hospitality industry.
- Positivity, teamwork, and a passion for customer service.
- Flexible schedule, able to work evenings, weekends, and holidays.
- Basic knowledge of MS Office.
About Us
Kimpton Hotels & Restaurants is a boutique hotel chain that values diversity, equity, and inclusion. We believe that our differences make a difference and strive to create a culture that reflects the diversity of our guests. We welcome and celebrate people of all backgrounds, experiences, and perspectives.
