Senior Technical Support Specialist
1 week ago
Company Overview:
Woongjin Inc. is a dynamic organization dedicated to delivering a variety of exceptional services to our clientele. Our core values are rooted in ethical practices and a commitment to serving others without the expectation of compensation. We pride ourselves on our culture of responsibility and servant leadership.
The Senior Technical Support Specialist will act as a key point of contact for internal applications, hardware, mobile devices, and remote technology. This role involves:
- Acting as an escalation point for technical issues
- Following up on unresolved customer inquiries regarding incident status and resolution
- Providing dedicated support for executive personnel
- Troubleshooting and resolving a variety of hardware, software, and network challenges
- Escalating complex issues to higher-level support teams
- Documenting processes, frequently asked questions, and maintaining an inventory of assets
- Willingness to travel up to 10% of the time
Compensation: $30-$32 per hour
Qualifications:- Proficient in core applications such as Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory
- Experience with helpdesk ticketing systems and remote support tools
- Strong problem-solving abilities and excellent communication skills
- Ability to prioritize tasks and manage time effectively to meet service level agreements
- Team-oriented mindset
- Experience with Android and Mac systems is advantageous
- Exceptional customer service skills
- Bachelor's degree preferred, with a minimum of 4 years in Corporate Help Desk or Desktop Support roles, or equivalent experience
- Familiarity with Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN technologies
Additional Information:
All personal information will be kept confidential in accordance with EEO guidelines.
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