Senior Technical Support Specialist

1 week ago


Ridgefield Park, New Jersey, United States Woongjin, Inc Full time
Job Overview

Company Overview:
Woongjin Inc. is a dynamic organization dedicated to delivering a variety of exceptional services to our clientele. Our core values are rooted in ethical practices and a commitment to serving others without the expectation of compensation. We pride ourselves on our culture of responsibility and servant leadership.

Position Summary:

The Senior Technical Support Specialist will act as a key point of contact for internal applications, hardware, mobile devices, and remote technology. This role involves:

  • Acting as an escalation point for technical issues
  • Following up on unresolved customer inquiries regarding incident status and resolution
  • Providing dedicated support for executive personnel
  • Troubleshooting and resolving a variety of hardware, software, and network challenges
  • Escalating complex issues to higher-level support teams
  • Documenting processes, frequently asked questions, and maintaining an inventory of assets
  • Willingness to travel up to 10% of the time

Compensation: $30-$32 per hour

Qualifications:
  • Proficient in core applications such as Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory
  • Experience with helpdesk ticketing systems and remote support tools
  • Strong problem-solving abilities and excellent communication skills
  • Ability to prioritize tasks and manage time effectively to meet service level agreements
  • Team-oriented mindset
  • Experience with Android and Mac systems is advantageous
  • Exceptional customer service skills
Requirements:
  • Bachelor's degree preferred, with a minimum of 4 years in Corporate Help Desk or Desktop Support roles, or equivalent experience
  • Familiarity with Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN technologies

Additional Information:
All personal information will be kept confidential in accordance with EEO guidelines.



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