Technical Support Supervisor

2 months ago


Rochelle Park, New Jersey, United States Greenfield Partners Full time
Job Title: Help Desk Supervisor

Location: Onsite Position

Salary: $75,000 - $100,000

Benefits: Comprehensive benefits package including health, dental, and retirement plans

Job Overview:

The Help Desk Supervisor is responsible for leading a dedicated team of 10-20 professionals across multiple locations. This position requires oversight of daily operations in the primary office while also providing after-hours support for the international team. The role focuses on ensuring exceptional service delivery and effective team management.

Key Responsibilities:
  • Lead and oversee a help desk team consisting of 10-20 members.
  • Manage daily operations at the primary office and provide after-hours support for the international team.
  • Guarantee prompt and efficient resolution of technical support inquiries.
  • Evaluate team performance and offer necessary training and mentorship.
Qualifications:
  • Proven experience in help desk management or IT support roles.
  • Excellent leadership and communication abilities.
  • Capability to manage teams across various time zones.


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