Technical Support Supervisor
2 months ago
Location: Onsite Position
Salary: $75,000 - $100,000
Benefits: Comprehensive benefits package including health, dental, and retirement plans
Job Overview:
The Help Desk Supervisor is responsible for leading a dedicated team of 10-20 professionals across multiple locations. This position requires oversight of daily operations in the primary office while also providing after-hours support for the international team. The role focuses on ensuring exceptional service delivery and effective team management.
Key Responsibilities:
- Lead and oversee a help desk team consisting of 10-20 members.
- Manage daily operations at the primary office and provide after-hours support for the international team.
- Guarantee prompt and efficient resolution of technical support inquiries.
- Evaluate team performance and offer necessary training and mentorship.
- Proven experience in help desk management or IT support roles.
- Excellent leadership and communication abilities.
- Capability to manage teams across various time zones.
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